Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lighting Nation 365, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLighting Nation 365, LLC

    Landscape Design
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 09/20/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides full landscaping services including 3D landscape designs, lighting services, pools, patios, grating, seeding and snow removal.

    Business Details

    Location of This Business
    Westfield, IN 46074-7640
    BBB File Opened:
    6/8/2023
    Years in Business:
    7
    Business Started:
    4/4/2017
    Business Incorporated:
    4/4/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Risvold, Owner
    Contact Information

    Principal

    • Mr. Mark Risvold, Owner

    Customer Contact

    • Mr. Mark Risvold, Owner

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    September 23, 2022 *********************** with Lighting Nation 365 came to my home to meet me and talk about a potential job on my home. I ended up really liking his ideas and paid him on Sept 23, a check for $750 to do a design for landscaping and Hardscapes around my house. September 28th he came by and showed me the designs. I wanted to hire him. He gave me preliminary numbers and said I needed to pay $5k to hold a spot for the spring. Sept 30th I paid him 5k on a credit card for a deposit to do landscaping for the front of my home. **** told me that he would send a receipt and a contract with the breakdown of cost. He did neither. October 4 I decided I wanted to go ahead and do the back as well. **** said I would need to put another 10k down to do the back. October 7th I met **** to pick out pavers at a local shop and gave him a 10k check. I still had not received receipt or contract. February 23rd I asked **** for a start date. He said he would let me know. March 27th and March 29th I asked for a start date. He said the plan was to start in two weeks after Spring break. April 18th asked for a start date. Phone conversation happens and he said may 3rd and they no show me. May 10th I am frustrated and want to cancel the job but dont have a contract at this point. He says they are starting May 16th and that he ordered locates. I called 811dig on May 15th where they inform me that **** never called to order locates for my job. May 16th I demand a contract and designs I paid for. May 17th and 18th I got a contract and designs. After lies and no responses I lost all trust in Lighting Nation. I cancelled my job on May 20th. The contract states that he would have my full refund back to me in 5 business days. *** tried multiple times to get my money and in multiple ways. *** continued to be lied to and ignored. He has taken $15,750.00 from me. And I have gotten none of it back.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.