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Business Profile

Apartments

Granite Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ever since we moved into granite, there has been nothing but issues, but the biggest issue that has put me in my fianc in danger, and in fear has been neighbors that have an aggressive dog that tries to lunge and bite at anything and everything that isnt the owners. We have contacted the leasing office and nothing has been done about it and now the owners constantly walked by our door, harassing us and our dogs.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my turnover deposit check two weeks ago, 6/07/2024. It was for the amount of $278.84. I lived at the apartment complex (***************************), *****************************************, for three years and went through about three different property management companies. Granite Student Living was the final company when I moved out. I had a $500.00 deposit on file from back in 2021 when I originally moved in. This complaint is regarding that the check (#****) written from ***************** in ********, ** was returned unpaid. My financial institution, ***** Fargo, returned the check with code "RTM" (refer to maker) since it was returned. I have reached out to the property management here in **********, ** and the national office in ******** but I have not heard any response. At this moment, I am requesting the check to be reissued but certified funds so it will deposit and not bounce again. I would like the full amount of my security deposit refunded.

    Business Response

    Date: 06/18/2024

    *****,

    I am going to look into this issue with our department that processes security deposit returns. Did you happen to put in a request through the **** (itemized security deposit return) link that was included in your return? We will double check but wanted to make sure I didn't put in a duplicate issue if so. 

    We will be in touch soon once we are able to investigate the issue, thank you.

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

    Answer: Yes, I put a request in using the link on the form that came with the check  

    Regards,

    *****************

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged $619 for minor paint and wall repairs, as well as withholding $34 from an amount that was overpaid by me, the customer.

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Granite took our $1053 deposit and used $619 to "paint" walls and fix a few command strip holes. There was a hole in the wall in the largest room that they hid behind an outlet cover and did not fix after we reported it. They additionally took $100 from our roommate's overpaid deposit.

  • Initial Complaint

    Date:10/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in July of 2018, we (myself and my husband) signed a lease for an apartment with Granite Management LLC (2018 lease attached). At the time, we paid a $570 security deposit. We renewed the lease multiple times, with our last lease term ending on July 19, 2023. The leasing agreement (and ******* law to our understanding) states that "...the deposit shall be refunded within forty-five (45) days after the termination of this agreement." We were told that Granite initially mailed this deposit within the 45-day timeframe (email attached); however, it was not received, suggesting that **** made a mistake by not forwarding this mail to our new address. Granite was notified that we had not received the deposit and given our current address on or before August 28th, again on September 22nd (email, attached), and on September 27th (**** ****** form completed). Upon calling Granite to speak to the **** team, we were told that they only communicated in writing. As of today (85 days after the termination of the lease agreement), we have neither received the security deposit nor has Granite responded to our inquiries with the exception of an automatic response to the September 22nd email.We have been responsible and patient. However, we feel strongly that Granite's failure to remit payment by now reasonably qualifies as a break in the terms of the lease agreement and ******* law. We would appreciate the BBB's help in receiving our security deposit.

  • Initial Complaint

    Date:09/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint about a rental companies decision to not return me and my roommates deposit. When they inspected the apartment they found 4 instances of command strip damage and supposedly nail damage however we did not use any nails. They charged us 630 dollars for painting because of these supposed damages and then 280 for cleaning despite the fact I cleaned the apartment thoroughly, we also swept but didnt shampoo the carpet so they charged us 175 which Im pretty sure is an exaggerated number because our apartment was very small and would only take an hour to carpet clean. They also charged us for 4 stove drip pans which I dont know what those are but that could be warranted but Im pretty sure we didnt even have 4 stove drip pans.

    Business Response

    Date: 10/03/2023

    ****,

     

    We have received your message regarding the charges associated with the turnover of your apartment. Please submit any questions, concerns, or disputes through this link: *****************************************

    Our team that handles this process will be able to help answer any questions that you may have.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My AC has been completely broken since 5/15 and it is currently 5/19. I have filed 5 maintenence complaints and they have still not fixed the issue. My apartment has gotten to be over 80 degrees. They claimed the part that was ordered for the **** system was here on 5/16 yet no one has put it in. They claimed they would come on 5/17 to put it in but then the leasing office said the only worker capable of putting that part in was sick.

  • Initial Complaint

    Date:12/17/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son is a renter at the Annex of ********** Lima managed by Granite Management, LLC. I am the guarantor on the lease since he was under 18 when we signed. I noticed that he was being charged an extra $11 per month for renter's insurance. Per the lease agreement, we are not to be charged for renter's insurance if we have our own insurance. We sent proof of insurance before the lease period began. The resident manager says he will stop charging us going forward, but he refuses to refund the $44 (Aug-Nov). He says that the proof of insurance on file had the wrong apartment number. I agree this was the case initially because my son was assigned to a different room. I quickly sent an updated proof of insurance with the correct apartment number to the manager via email. The management's on-line forms site was updated with this lease well before move-in day, which indicates that they did receive it.This is just one of many problems we've had since move-in day. I could write several pages (and show pictures) on the filthy condition of the apartment on move-in day, black mold, broken appliances, poor ventilation, refusal to provide internet service though it was specified on the lease, etc. ********** is a poorly run property and they take advantage of the **** residents who are mostly under 20 and first-time renters.

  • Initial Complaint

    Date:09/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have rented an apartment from Granite for three (3) consecutive years. At the end of July of this year we moved out, and were waiting for part of the security deposit to be returned. After exactly 45 days (maximum term!) we received the Itemization of Security Deposit Return (****) back and with our biggest surprise, not only the security deposit has been withheld but we have to pay for unspecified charges.The **** report for our unit (Address: ***************************************************************************************** *****), with the lease end date 7/29/2022, contains unjustified charges. We thoroughly cleaned the apartment before leaving it and ensured all walls paint was in the same condition as it was at the beginning of the lease. No additional damage or dirt was left compared to the unit's questionable state at the beginning of the lease, as specified by the move-in checklist submitted to your office at the beginning of the lease three (3) years ago. Indeed, we left the apartment in better condition than when we first received it (see move-in checklist for reference). Our claim is documented with pictures and videos taken before and after.As stated in the ******* Code 32-31-3-13 the security deposit may be used only for actual damages to the rental unit that are not the result of ordinary wear and tear. As such, we request the **** to be reviewed and the unjustified charges to be removed. In particular, we demand the "Deep Cleaning" and "Wall Painting" charges to be removed as they are not justified by the actual condition of the apartment (as can be seen in the video).Additionally, this is very disrespectful and unethical. Someone should STOP them. This business is not new to disputes between them and tenants. They take advantage of international students knowing that most of them won't have time/resources to file a complaint. In the event our demand is not met, we will file a lawsuit against the landlord.Thanks.

    Business Response

    Date: 09/21/2022

    Our team that processes ISDR inquiries will put this under review. If you have not done so already, please fill out the form that was attached via the link on your ISDR. You may access the form here: ISDR.GraniteSL.com

Granite Management, LLC is NOT a BBB Accredited Business.

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