Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my **** **** ***** ******** at the end of July to get the A/C fixed and it sat there for 7 days and I stopped out there to see if he had looked at it and the **** was unlocked with the key in it the whole time. We needed the **** so we took it home with no A/C and he said to bring it back Friday and I messaged him which Friday and he replied the 8th of August. We dropped it back off and it sat there another 5 days and I stopped out there again on Tuesday the 12th early morning and he said he did a pressure test on the system and said it needed an A/C dryer. I asked if that was the only leak found and he said "Yes". They called about 3:oo pm and said it was ready to be picked up. I paid $299 for the **** A/C and had him look at and balance 4 other tires from another vehicle and paid $40.00 for those. Total $351.53 So the **** A/C was not cooling within 48 hours. The tires were worse and couldn't drive the truck and had to take them back off. He is suppose to be a tire guy and mechanic - A/C specialist. We took the **** back over and told him it wasn't cooling. He called me the afternoon and said "That is all I can do". He took the cash and doesn't want to stand behind his work and we reached out and he doesn't want to make it right. I told him I was no better off than I was before and he couldn't understand that and wanted to argue and twist the facts to be in their favor. I feel that he replaced a part that wasn't needed and was done after he got the cash payment. Diagonised wrong and hung a part. Have never been treated this way in a place of business in a small town.

  Business Response

  Date: 09/17/2025

  *** **** brought his **** **** ***** ******** in for an air conditioning repair. The ac drier was leaking and was replaced. The system was charged and held pressure so at that time, there were no more leaks. At some point in the next few days after he picked the vehicle up, it did develop another leak. The system is 20 years old and once it was under the correct pressure, it likely found another weak spot. I suspected it to be behind the dash and that is a job we don't do. The tire balancing he mentioned were tires that came off of an vehicle that sat for a while and created flat spots on the tires. One was so bad that I marked it so ** **** wouldn't us that one on the front.  ** **** was well aware that the tires were not going to balance up perfect. We only charged him 10.00 per tire to balance the tires because they were not in good shape. Unfortunately I can't work for free even when the tires are bad. I do not feel he is entitled to a refund. The drier was leaking when he brought it to me and was NOT when he picked it up.  I am sorry that he is doesn't understand that the system is 20 years old. If you hire a plumber to repair a water leak and he does the job but in a couple of days you get another leak in a different spot, is that the plumbers fault or just old lines? 

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  When I took **** ***** ******** in for ac work it sat for 2 weeks & my wife needed back for work so we pick it back up  larry said bring back out in a week so we did then it sat for a another week I stop back at his shop he said he did a pressure test said it needed a ac dryer I asked you sure that's all the leaks he said yes so he Installed the dryer didn't even last 24 hours blowing hot air then he said that was all he could do for it so we were with out ac & out the money  as far as the tires he told me they were  balanced they were worse just seems unfair 

  
  
  Regards,
  
  
  
  ***** ****
  
  

  Business Response

  Date: 09/18/2025

  ** **** did drop off his ***** ******** on July 22 when he came to pick up his **** Wrangler. We didn't get to it because we were trying to fit in to our schedule. He picked it up on July 29th. It was at my shop for 5 business days that time not 2 weeks. He was told to drop it back off on Aug 8th. He dropped it late evening on the 7th. The work was completed on the Aug 12 and picked up on that day. It was at our shop for 3 business days that time not a week. I have screen shots of the dated messages along with all his other childish comments on our business page and him trying to bully us into giving him his money back.  This site won't allow me to up load because of the size of the file but I would be happy to email them to you so you can see he's not telling the entire truth.  His ac drier was leaking and it was replaced and was not leaking when he left. I can not help that it developed another leak in the next several days. It is an 20 years old and under the correct pressure it will find another weak spot. That is something we can not predict or control. When he asked if that was the only leak I said yes because at that time, it was. As far as the tires go, again he was well aware that his junk tires had flat spots from sitting. One tire was so bad I marked it so that he would know to not put it on the front. He paid me for nothing more than the job I did and did right. 

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  **** sat at his shop for 2 weeks before he even attempted to fix it then he said he tested system for leaks then he said it needed ac drier i asked him you sure thats all leaks he said yes so he install part and said it was fix so we pick it up that same day and it stop cooling less than 24 hours then him  and he said thats he couldnt fix it  and as far as the tires go if he couldnt balance the tires he should have told me there one twisting the truth  all i wanted is what i payed for they are dishonest  i wouid like a refund Regards,
  
  
  
  ***** ****