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Complaint Details
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Initial Complaint
06/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Terry's windows replaced all my windows on my house on 3/25/21. On the same day, I notified them that 2 windows that were installed were damaged. The windows were done being installed on 3/26/21. On 3/28/21, I did a walk around to inspect my house to see how the windows looked. At that point I noticed there was damage to my siding directly under one of the windows. At that point, via text message, I contacted an employee named ****** to inform him that there had been damage to my house from their installers, a picture of the damage was sent as well. Billy did not respond, I contacted my sales person, **** on 3/29 to inform him of the situation. **** responded on 3/29 and asked if I knew the manufacturer of the siding and I replied that I did not. On 5/7, the 2 damaged windows were replaced by a gentleman named ****. Nothing was done to the damaged siding. I informed **** of the damage and he stated that it looked like damage from a ladder from the installer. Nothing has been done yetCustomer response
06/29/2021
They have satisfied the issue and made the repair to my property.Thank you,Nick ZimmermanInitial Complaint
06/02/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Garage windows, doors, and siding replaced. One board (that new gutter was attached to ) was not covered in vinyl siding. Pictures sent in April, repeated calls made without response. Paid 10,000 dollars - job not finished. Boxes of unused building materials left on site.Customer response
06/14/2021
Complaint ID #******** Work requested has been done, completely and professionally. We are very happy with the response of BBB and of Terry’s windows. I believe the issue probably came about because of covid related staff/service/supply disruptions. We would not hesitate to recommend Terry’s Windows and Siding for the quality of their work, Including the timeliness of their response to our complaint. Thank you, ****** **** ************
Sent from ****** ****
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Contact Information
1153 Marsh St Ste A
Valparaiso, IN 46385-6298
Business hours
Today,8:30 AM - 4:00 PM
MMonday | 8:30 AM - 4:00 PM |
---|---|
TTuesday | 8:30 AM - 4:00 PM |
WWednesday | 8:30 AM - 4:00 PM |
ThThursday | 8:30 AM - 4:00 PM |
FFriday | 8:30 AM - 4:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.