Reviews
Customer Review Ratings
Average of 915 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAaron D
Date: 10/16/2024
5 starsThanks for the good work! I" tell my friends ?? and family about your work!
Regional Plumbing Heating and Air
Date: 10/18/2024
Thank you for your kind words! We appreciate your feedback and are glad that you are satisfied with our services. Looking forward to serving you again in the future!Review fromPatricia S
Date: 06/27/2024
1 starWould not recommend regional heating and cooling to (anyone) I spent a lot of my hard earned money for a new water heater and extra $130.00 on labor costs and I get jerked around by them and they say 24hour emergency service wrong called 3times and its a big no show on there part all on them need to get my money back going to file ASAP! Dont trust this company!Regional Plumbing Heating and Air
Date: 07/01/2024
Thank you for leaving us a review although we are sorry to hear that you did not have a good experience. Our team appreciates any feedback that helps us improve our customer experience.
On February 20th, 2024, we installed your new *************************** Water Heater. Being a Royalty Member, your membership savings from the standard price was $646.59 off of the total balance. With your Water Heater, of course, your new equipment was under labor and parts warranty. However, the issue that you called in for was not for your water heater. You called in on June 26th, 2024, at 11:59PM. Our office was closed at this time, so you spoke to our After-***************** who immediately sends the information over to our On Call Technicians. Your call was in regard to a leak that was coming in from your upstairs neighbor's home. Our technician did try to call you to go over this with you and to explain why we would not be able to come out. Unfortunately, you did not answer. Being that there was no issue with your water heater or the plumbing in your condo, we have since informed you that your neighbor would need to call in to schedule the appointment. Since your neighbor is the homeowner where the leak was located, they would be responsible for approving the estimate for us to complete work in their home. We did provide you with referrals for a company who would be able to assist with any water damage, as this is a service that we do not provide.
We do have 24 hr Emergency Services available. At Regional Plumbing Heating & Air, your emergencies become our emergencies the moment you contact us. However, we can only work with the homeowner of where the plumbing issue is located.
We are sorry to see you go and wish you all the best.Review fromMarianne M
Date: 01/10/2024
5 stars***** was very professional and diligent when trying to fix our furnace. Our furnace was installed 4 days prior to Davids visit, by a different NIPSCO Home ***************** plan contracted company. ***** understood our concern and was empathic to our feelings of having to call a service company so soon after the install. I highly recommend Regional ************************************************Regional Plumbing Heating and Air
Date: 01/11/2024
Thank you so much for your kind words. I'm sorry you had to go through this with a different contractor but we are glad we were able to be there for you when you needed someone. If ever you need something please do not hesitate to reach out!Review fromNell H
Date: 09/16/2022
5 stars******* provided very informative service to my mom. She made sure she understood what was going on and was thorough in her knowledge and suggestions. Great job *******!Regional Plumbing Heating and Air
Date: 09/19/2022
Thank you so much for taking the time to share your review! We appreciate your kind words and are so happy to hear about your experience with *******. She was very happy to help your mom. Whenever you need us, we are only a phone call away.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.