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Find a Location

Indiana Furniture & Mattress has 1 locations, listed below.

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    Business ProfileforIndiana Furniture & Mattress

    Furniture Stores
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2008

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1807 Lincolnway, Valparaiso, IN 46383-5833
    BBB File Opened:
    3/19/2002
    Years in Business:
    44
    Business Started:
    1/1/1980
    Business Incorporated:
    1/1/1980
    Accredited Since:
    12/11/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Indiana Furniture Showcase Inc
    Business Management
    • Ms. Ashley Miller, President
    Contact Information

    Principal

    • Ms. Ashley Miller, President

    Customer Contact

    • Ms. Ashley Miller, President
    Additional Contact Information

    Fax Numbers

    • (219) 464-7535
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lauren R

    1 star

    10/16/2023

    We'll never do business with this company again! We purchased living room furniture in Mar 2022 and it was delivered in Sept 2022. Our sales person lied to us on the delivery process stating we would receive our furniture in 2 weeks, **** But then we kept receiving calls that our delivery date was pushed back. After arguing with our sales person about lying, we were referred to speak with the manager. She was responsive to us, but uncaring that we said we wouldn't buy from them if we had to wait a long time for it to be delivered. Still, the delivery date was getting pushed further and further. She said we would receive it in Jan 2023, and at that point we asked for the order to be cancelled and provide a full refund of our hefty down payment. Miraculously, they were able to secure a Sept delivery date but still offered no compensation for all of our troubles. Both of the pieces in our order arrived with defects. Our loveseat had a pen **** on it which lead us to believe we received a floor model when we paid full price. The tech did offer to fix the defects. We were originally told to wait for the new parts to arrive, and they would come to our house to swap out the defective parts with the new parts. 11mo pass by and we received a POST CARD in Aug 2023 stating our parts have arrived and to CALL THEM asap. When we spoke to the tech, he stated that they received our fabric and that we need to schedule for our defective parts to be picked up and brought back to their facility to be reupholstered. We were confused as that was not the agreement. He said we misunderstood. Then his story changed that they decided to reupholster vs order new parts. None of this was mentioned to us within those 11mo of waiting to hear from them. We never responded to them about picking up our defective furniture parts as we completely lost trust in their word. They randomly sent us 2 boxes of materials without warning. Horrible customer *********************** ALL AROUND! Buyer beware!

    Indiana Furniture & Mattress Response

    10/17/2023

    Customer ***** did not *********** model, it was sent by the factory with the above issues that we were trying to rectify. They did not answer the phone when called, so we shipped the parts to them in an effort to fix the situation. We have offered to repair in their home and would do so, but they've declined to let us.

    Local BBB

    BBB Serving Northern Indiana

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