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Business Profile

Auto Body Repair and Painting

M & S Collision Center

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for M & S Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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M & S Collision Center has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ben F

      Date: 01/25/2023

      The communication, and professionalism was terrible. Was originally told on October 26th that they could start work on November ***** then on the 13th they changed the story that they couldn't start until December 6th. It was too late to take it to another shop since other shops were booked out further and insurance was already started so we continued with them. After this they had said the vehicle would be finished before Christmas. To get an update on the progress of work I would have to call it was never communicated what was going on, they spent over a week submitting a supplemental which was approved within a day and paid by our insurance. Then on December 15th they changed it again to being completed by the end of the year which I had to call to get that update they did not reach out to us or inform us or let us know. When I called after Christmas they pushed the delivery date again until January 7th, then it moved again to January 12th, then was pushed again and finally finished on the 18th. Everytime the delivery date was moved we had to call and ask what was going on. They never communicated, called, or emailed to let us know something changed. All the answers they would give me were vague unless I pushed for dates or more information. When I went to make finial payment I had a question about the estimates and final bill and was berrated and accosted by *************The work it self was good but the commutation issues and professionalism displayed by the staff was terrible and made the experience awful for my wife and I. I would not use them again or recommend them to anyone.

    M & S Collision Center is NOT a BBB Accredited Business.

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