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Business Profile

Vitamins and Supplements

Juice Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called. I have emailed this company to ****** my subscription. They have continued to bill me with no product received.

    Business Response

    Date: 10/02/2025

    I am an independent representative with the Juice Plus+ Company.   This individual is not my personal customer, however I did receive the complaint via postal mail and am happy to help resolve this.     On 9/22/25, I called the main office and discussed this account and we then called and left a message for ****  Ideally, we could have reached her in real time, but did leave a voicemail message.  

    As things currently stand, the account is closed.  The $80 charge for the 9/11 shipment has been refunded  and the entire 4-month supply ($320) has been comped.   The computer system somehow got things confused in regards to a December ******************************************************************* error.   We are very sorry for all the confusion and hope that ****  will reach back out if there is any further discrepancy or concern.   

     

Juice Plus is NOT a BBB Accredited Business.

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