Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the remainder of the situation that I encountered when dealing with the Salvation Army Kroc Center:
  
  When I got home, I looked at the receipt again.  Then..I remembered that the $15.00 credit was for membership hold payment for February, March, and April. Therefore, my next payment was due in May as ******** stated on her last day of employment.   Themba was the person I spoke to when I went to the Kroc that day.  The next week I called the front desk to let him know that I remembered why the credit was there.  
  ****** said he would speak to his supervisor, and  hopefully I will be allowed to pay $10.00 for two more months hold on my membership. 
   The supervisor decided that what ******** stated was no longer valid.  Therefore, I would have to pay the regular $17.50 membership fee.  I repeated to Themba what ******** had told me.  He said he would speak to his supervisor again and get back to me.  I never heard from him again, even though I left messages on his voicemail for the last two weeks.  Just  for the records *************************** is no longer employed at the Kroc Center.  
  
  Submitted by:
  **************************************
  100 North Center Street
  Apt. 301
  *********, ** 46544
  ************
  

  
  

  Customer Answer

  Date: 05/31/2023

  I was awarded a Scholarship by the Salvation Army Kroc Center for one year beginning last fall. In January 2023 I paid the regular scholarship monthly price of $17.50. I also paid for three months to have my scholarship on hold. The cost for those three months was $15.00. I have attached the receipt that shows the $17.50, and $15.00 credit that I paid in person. I paid the money to *************************; *************************** was also a witness to this transaction. These two individuals are no longer employed at the Kroc Center.The three of ** agreed that my next payment was due in **** I spoke to ******** on her last day of employment, April 28th. ******** did not inform me that it was her last day of employment. I asked her when I was required to pay to have another hold placed on my account for **** I also asked her if I would be allowed to do this transaction via phone. ******** replied that I had to come in person and there were papers that I needed to sign. I was informed by her that this was to be done by May 10th. I came to the Kroc Center to keep my end of the bargain before the 10th of **** Please forgive me for not remembering the date. Its all downhill from here.I had to stop driving in February 2022. On the day that I came to the Kroc Center, I took FOUR Transpo buses, TWO buses each way. At age 79, I always walk with a cane. I was informed that ********* last day was April 28th. We looked at my records and the only receipt that was recorded was the one for ******** It did have the $15.00 credit. The front desk people were very accommodating. They had no idea what I was trying to explain regarding what ******** had stated to me. Of course, there were no notes on my receipt to document my transaction. I just left and took two more buses home. I will email the remainder of this situation to the email address that *********************** kindly supplied.

  Business Response

  Date: 06/20/2023

  The Kroc Center hired a new Membership Manager after the previous Manager resigned in April. The new Membership Manager has contacted ******* and has made her aware her scholarship will be reinstated July 1st as she requested a hold on it for the month of June. ******* has been taken care of and should contact the BBB soon to confirm this situation has been resolved. 

  Customer Answer

  Date: 06/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.