Complaints

This profile includes complaints for Beacon Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Beacon Medical Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Beacon Medical Group

  710 N Niles Ave South Bend, IN 46617-1924

• 

  Beacon Medical Group

  100 E Wayne St Ste 500 South Bend, IN 46601-2394

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to receive a refund for ****** from this billing office. I had a secondary insurance that had picked up ****** I had already paid out of pocket. Each time I call I am given a different story.The initial story was Beacon was able to request two out of three refunds. I was told to call in 3 weeks so they could request the third and final refund. The second time I called to check on the refunds 2-3 weeks later, I was told no refund was issued. That they could not be issued until ALL bills on my account were paid by insurance and that they were waiting for insurance to pay bills from 4/2024 and 3/2025 before they would issue a credit. They also added that I would need to call insurance and ask them why they have not paid Beacon's billing office. Thats absurd! The third time I called, I was told that they at the billing office would contact CUSTOMER SERVICE so they could escalate this matter. I asked if if I would receive a call back and they said no. I needed to wait 30 days and then call and ask if a refund was issued.The date of services I am asking for my refund are 11/14/2024 12/12/2024 1/17/2025 The secondary insurance has picked up their share so I don't understand why they will not issue a refund to my HSA that I paid with if they HAVE been refunded It is very very clear Beacon will not be refunding me and I am asking for assistance. There are other issues I have previously had with this billing team so much so that I have completely left Beacon as any provider.

  Business Response

  Date: 03/18/2025

  The patient's concern has been shared with ****************** for a response.  We should be able to provide a final response by 3/21/25.

  Customer Answer

  Date: 03/23/2025

  An agent is resubmitting the claims to secondary insurance so no need to pursue 

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen for a service on May 7th, 2021. The payment for the service was sent to my insurance company, **************** and I had assumed it had been taken care of. On 10/27/2023, OVER TWO YEARS LATER, I begin receiving bills for the service. I spoke with my insurance company and they stated that the bill has been taken care of and the patient (my) responsibility was approximately $25. They said this happened all the way back in MAY OF 2021, when the service occurred. Since that point I have spoken numerous time with Beacon to get the bill taken care of, they told me that they would work with insurance company to figure it out, the insurance company stands strong that it had already been taken care of. NOTHING GETS FIGURED OUT! To make it worse, I was promised that the bill WOULD NOT GO TO COLLECTIONS UNTILL OCTOBER OF 2024 AND THAT WE HAD TIME TO WORK IT OUT. ON FRIDAY, MARCH 1ST I RECIEVED A LETTER FROM COLLECTIONS FOR THE BILL!Why would it have been sent to collections after I was told it would not until October 2024? Why would it have gone to collections while we were actively attempted to solve the issue? Why would I have received a bill for services over two years after the service took place? Why has Beacon failed to work with my insurance company to determine why they don't see the claim while my insurance company is certain that they have settled the claim and that my portion should have been $25. This need to be solved now, it is not fair to me to be caught in the middle miscommunications between two companies and to have my credit affected in the process.

  Business Response

  Date: 03/04/2024

  I am sorry the patient has had this experience.  I have forwarded the concern to billing and will enter a final response when I receive something from them, hopefully in the next few days.  

  Customer Answer

  Date: 03/04/2024

   I am rejecting this response because:
  
  Rejecting until promised update is provided. 

  Business Response

  Date: 03/19/2024

  Billing responded with this regarding this complaint:

  The account for that date of service should have never been billed to the patient. There was no payment from the insurance and no follow up to find out why. I have removed from collections and wrote the balance off to timely filing. She does have an encounter in collections from July with the $25.00 balance. 

  We apologize for the inconvenience but it has now been corrected.  Thank you for your patience!

   

  Customer Answer

  Date: 03/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an operation on 02/04/2022. At the time, I had two insurances. The company failed to notify me in time to appeal to both of them to help cover the remaining balance of my bill because of an address change. In May of last year, I moved to a different address. It was not until November of that same year that I was informed that there was still a remaining balance on my account. The team has only sent written notices to my old address. I have been trying to contact my old insurance on what happened but since I was told about this late, I am having some difficulty receiving some responses in a timely matter. Beacon continues to contact me through mail and sends things to my old address instead of my new one, delaying the process entirely. I am only asking for more time to hear from my old insurance. At the moment I am in contact with one insurance to see what happened. I am also in contact with my current insurance to see if they can be of assistance. Furthermore, when talking with someone from financial aid (around 1/17/2023) they told me that they will send some information to help me fill out an application. I have yet to get that. I just got a letter from the debt collector and they told me I need to send a reply by 02/17/2023. That letter was delayed because it was sent to the wrong address. I made attempts to contact them through the **** site, but after one response they have yet to contact me back.

  Business Response

  Date: 04/10/2023

  The patient's billing has been reviewed.  It appears that an associate documented that she updated the address but it was not showing as completed. The billing manager updated the address today to the address listed on this complaint.
  
  
  On 12/5/2022, a Financial Evaluation was sent to the patient. We also explained what the payments would be for a payment plan. She did return the *** so it was received, but has not provided Bank Statements to process. We are unable to consider the ** unless she provides all documentation.
  
  The BMG account did go to collections, but it was recalled today due to the issue with the address and to provide time for the patient to work with her insurance company and provide information for the **.  

  Customer Answer

  Date: 04/10/2023

   I am rejecting this response because: I was trying to explain my situation multiple times, but they said that nothing can be done and my account will go to collections. It was not until I got a third party to be involved that they are giving me this response. My credit score has been affected and I have still not heard from my insurance. 
  
  

  Business Response

  Date: 04/19/2023

  The account has been pulled back from collections so should not be affecting her credit score going forward.  However, until she is able to connect with the insurance company, the bill cannot be fully resolved and would again eventually be her responsibility.  Hopefully, the connection can be made with the insurance company so they can resolve the issue. 

  Customer Answer

  Date: 04/19/2023

   I am rejecting this response because: Due to receiving late responses from Beacon, it has been difficult to hear back from my insurance in a timely matter so that none of this would affect me financially. I have mentioned this many times before. For instance, someone from ***** told me that I had the chance to appeal last spring, but I was told about the bill last fall and now I am unable to go forward with them. This is very unfortunate since they were my state insurance at the time. I have yet to hear from ************ at the moment. I admit that my change of address has also contributed to the issue and I have explained this. My credit score has already been affected. 

   

  
  

  Business Response

  Date: 04/19/2023

  Unfortunately we cannot go back and correct credit issues that the patient may have already had from the issue.  I can inquire regarding her oustanding balances and see what options there might be.  It appears we have still not received all of the information regarding bank statements to set up any type of payment plan.  ************ is unresponsive, and no other option is possible, this information is needed in order to proceed with her payment plan application.  

  Customer Answer

  Date: 04/19/2023

   I am rejecting this response because: I have explained the situation multiple times before but was denied a detailed response on what happened. Now my credit has been damaged and my insurance is still being unresponsive because of receiving delayed responses from Beacon. This is the most I have heard from the medical group since I have brought in a third party involved in the situation. 

  
  
  

  Business Response

  Date: 04/20/2023

  After conferring with our billing department, the patient's outstanding balances will be waived.  Since we have notation that the patient's address was changed but it was not actually changed, resulting in the bills not being received and delaying the patient's ability to work with her secondary insurance, it is felt that these should not be her responsibility.  We apologize for the confusion and hope that we can better meet expectations in the future.  If the patient receives other communication regarding these balances, she should contact the Patient Representative at 647-7600.

  Customer Answer

  Date: 04/21/2023

   I am rejecting this response because: I received the notification regarding my bill and noticed that it increased immensely. Is there an explanation on why and how that happened? Also from my understanding Beacon and One Advantage can fix my credit score since incorrect information was used. 

   

  
  

  Business Response

  Date: 04/21/2023

  The bills have been waived so if the patient receives additional bills after this, she should contact the Patient Representative.  The bills have been removed from collection as well so should not have further impact on her credit.  It is not clear what else can be done related to her credit but I will confer with billing.  

  Customer Answer

  Date: 04/24/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.