Customer ReviewsforMonroe Restoration and Cleaning, Inc.

We have been very disappointed in this company! Will not correct errors made on our job after we had a fire. Fire was December 25th 2020. Our carpet was replaced the next summer after restoration was completed. Warranty was for two years. We contacted *** and he came out February 1, 2023. Said he would contact us the following Monday. No call. Left numerous messages and no response. Finally had him back May 3rd with Carpet layer. Would call us in a few days. No call. Kept calling until receptionist said we would be receiving a letter. Never received one. Call Monday June 26th and was told the team would contact us . No call. Called today and was told it was out of warranty. It wasnt when we started this. ********* dip down and can be seen though the whole room. Even where not walked on. So disappointed in this company. Do we have any recourse at this point?**** and *******************

I find it interesting that Monroe Restoration documented the calls and the visits. What was not done was contacting us with their findings which prompted all my calls. We were never contacted and that escalated our frustrations. I have attached a picture of the seam. It isnt coming apart, it dips down like a trough. On the last visit one of the gentleman even made the remark about the front area was still new looking and the dip goes the full length of our room. We are seldom in that area. Lastly, I started this complaint before the warranty would have ran out. I was told we had 2 years. Im not responsible for the delay in the company issues. We are planning on contacting a local carpet company to see if there is a fix to our issue. Our home was custom built and our previous carpet was down for 17 years and never showed this wear. I was hoping Monroe Restorations would honor their work. Insurance paid for it to be restored to the same value. *** and ********************* Unable to attach picture.

Is this complaint done? No further action from Monroe Restoration ? They get by not being responsible for inferior quality of our restoration?

Early in Oct. of 2020 our house/garage experienced a very minimal, only exterior, fire that just melted our siding on one short wall of our garage. We immediately contacted our **** insurance and loyally went with their recommendation = Monroe Restoration and Cleaning, Inc. The initial phone call was very cordial and they originally came out when they said they would to assess the damages and give us a quote, at which we asked them to repair a separate part of our siding above our garage, which they accepted and included in the quote. ** *** *** *** *** ***** ****** ******* ** *** ***** *** **** * **** ********** **** ****, and hired Monroe Restoration and Cleaning, Inc. At that initial damage assessment we paid the necessary initial "Reconstruction Deposit" and was told that Ricky **** would be in charge of our restoration AND THAT HE WOULD CALL TO SCHEDULE A TIME TO COME START AND DO OUR PROJECT. MULTIPLE WEEKS PASS WITH NO PHONE CALL... Then later in Nov. 2020, WITHOUT A WARNING or PHONE CALL, RICKY **** AND HIS CREW SHOWED UP BRIGHT AND EARLY AND STARTED WORKING ON OUR GARAGE... a not so nice and unscheduled wakeup call. We called Monroe and told them about this and they just said they were surprised that such a situation happened... Mr. ****' crew did the fire damage work which was finished and done in just one day, and we paid in full that day. However, they did not fix the siding above the garage. We had to call and they came back out a few days later to "fix/attach" the siding above the garage. BUT the next high wind day showed they didn't fix the small siding spot above our garage as we asked... We called Monroe again and very politely shared our now multiple complaints and Monroe said that it was now too cold and dangerous to go above our garage and correctly fix our original discussed secondary fix, and that they would return and fix it properly when it warms up... AND AGAIN EVEN THOUGH MONROE WAS AT FAULT FOR A 2ND TIME THEY DIDN'T OFFER TO REFUND OR DISCOUNT OUR PAYMENT... they already had our money so why worry about customer satisfaction. It is now mid spring 2021, the above garage area problem has exacerbated and we had yet to hear from Monroe. So I called them on Monday 5/3/21, and reminded them of their negligence concerning our above garage fix. Their receptionist or whoever answered the phone said that there was indeed a note on our account saying that they did need to come back out, so they'd have some one call me... A FULL WORK WEEK LATER 5/10/21... STILL NO PHONE CALL!! OR A REPAIR VISIT!!

Dear H***** H******, Our apologies for letting this get past us, our intention is to always have the best customer service in the industry. Our production manager has set your appointment for June 4th at your request. We will get this taken care of for you soon.