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          Find a Location

          Monroe Restoration and Cleaning, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMonroe Restoration and Cleaning, Inc.

            Fire and Water Damage Restoration
            Multi Location Business

            Contact Information

            288 N. Mayflower Road

            South Bend, IN 46619-1534

            Visit Website
            Email this Business
            (800) 499-4022

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This business offers fire and water damage restoration.

            Business Details

            This is a multi-location business.

            Find a Location

            Monroe Restoration and Cleaning, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              288 N. Mayflower Road, South Bend, IN 46619-1534
              Email this Business
              BBB File Opened:
              3/14/1994
              Years in Business:
              30
              Business Started:
              2/9/1994
              Business Started Locally:
              2/9/1994
              Business Incorporated:
              1/18/1994
              Type of Entity:
              Corporation
              Alternate Business Name
              • Monroe Restoration
              Related Businesses
              Business Management
              • Mr. Jeremy Davidson, Owner
              Contact Information

              Principal

              • Mr. Jeremy Davidson, Owner

              Customer Contact

              • Mr. Jeremy Davidson, Owner
              Additional Contact Information

              Fax Numbers

              • (574) 289-0404
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/14/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              They stole all my original oak woodwork from my home, my original oak handrail. I had to get the county involved because they did not pull permits. They billed my insurance for multiple items and services not provided My home no longer has the character and charm it had prior to Monroe Restoration coming into my home They took no care in my home while in it. The stove was broke from them, the lights in my home were broke, the area rugs were destroyed and not replaced. The head ********************** and ***** personally removed my rugs after they were not taken in to be cleaned and were to replace them. They broke register grates made of oak and did not replace, they broke my screen door on my porch and did not fix or replace. They left holes in my drywall. They charged me 3 times to remove and replace my bathtub, only had 1 to remove and replace. Charged for tile to be replaced and none was replaced. Charged for a garage disposal that I never had or installed. Charged for a replacement of microwave that I never received. They took my stair landing off and broke the wood and just screwed it back in leaving s**** heads showing and holes. There are gaps in the steps they just left and in one spot put a piece of unfinished trim under the step to hide the gap. The doorway was not framed appropriately and left large gaps in the trim and filled with wood filler as a corrective action. They didn't measure trim correctly and shoved shims in the gaps and stained it so I wouldn't see it. So the trim that was replaced due to the original being stolen, has stain runs and large gaps against the walls.The original floor was only supposed to have about a 2x3 section that needed taken up and sent it to be kiln dried and replaced. Then I stopped by to check on my home and all my oak flooring was in a pile in the middle of my living room. They used my stove at a work counter and used to heat my home while they were working and left in for days, Burning out the heating element.
              Read More
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Susan and Douglas P.

              06/30/2023

              We have been very disappointed in this company! Will not correct errors made on our job after we had a fire. Fire was December 25th 2020. Our carpet was replaced the next summer after restoration was completed. Warranty was for two years. We contacted *** and he came out February 1, 2023. Said he would contact us the following Monday. No call. Left numerous messages and no response. Finally had him back May 3rd with Carpet layer. Would call us in a few days. No call. Kept calling until receptionist said we would be receiving a letter. Never received one. Call Monday June 26th and was told the team would contact us . No call. Called today and was told it was out of warranty. It wasnt when we started this. ********* dip down and can be seen though the whole room. Even where not walked on. So disappointed in this company. Do we have any recourse at this point?**** and *******************

              Monroe Restoration and Cleaning, Inc. Response

              07/04/2023

              Dear Mr. and *****************,


              We apologize for any inconvenience or frustration you have experienced with our company regarding the carpet seam issue following the fire incident on December 25th, 2020. We understand your disappointment and would like to address your concerns.


              Upon receiving ************************** call on January 30th, 2023, we sent our representative, to inspect the carpet seam. Following his inspection on February 1st, 2023, he determined that the seam was not coming apart but rather showed normal wear and tear expected after two years of use.

              Consequently, we closed the job on February 2nd, 2023, as no repair was deemed necessary.

              On March 14th, 2023, when **************** called again to discuss the warranty, we explained that the seam was not damaged and fell within the realm of normal wear and tear.

              However, we understand that you persisted with your concerns, and on April 26th, 2023, the  ******'s requested that the carpet layer, and supplier, come and inspect the seams. Due to suppliers recent surgery, the earliest date available for the inspection was May 2nd, 2023.

              During the May 2nd inspection, the supplier carefully examined the carpet seams and confirmed that they were intact and not damaged. He even expressed his willingness to reach out to the factory to investigate if any similar issues had been reported by other customers.

              On May 10th, 2023, the installer informed us that there were no reports of seam problems from the factory and reiterated that the seams were tightly intact. He also explained that after two years, it is expected to observe normal wear and tear in high traffic areas.

              We understand that you reached out again on June 30th, 2023, and spoke to one of our team members. We regret any miscommunication or misunderstanding that *** have occurred during that conversation. We reiterate that the carpet is not a warranty issue and that the seams were determined to be in good condition during the inspections.  This also meets the standards of ************************ CRI-105 that states seems will not be invisible. 

              We genuinely apologize for any frustration caused, but we have thoroughly investigated your concerns and found no evidence of a workmanship warranty claim. If you have any further questions or require additional assistance, please do not hesitate to contact us. We value your satisfaction and appreciate your understanding.


              Customer Response

              07/08/2023

              I find it interesting that Monroe Restoration documented the calls and the visits. What was not done was contacting us with their findings which prompted all my calls. We were never contacted and that escalated our frustrations. I have attached a picture of the seam. It isnt coming apart, it dips down like a trough. On the last visit one of the gentleman even made the remark about the front area was still new looking and the dip goes the full length of our room. We are seldom in that area. Lastly, I started this complaint before the warranty would have ran out. I was told we had 2 years. Im not responsible for the delay in the company issues. We are planning on contacting a local carpet company to see if there is a fix to our issue. Our home was custom built and our previous carpet was down for 17 years and never showed this wear. I was hoping Monroe Restorations would honor their work. Insurance paid for it to be restored to the same value. *** and ********************* Unable to attach picture.

              Customer Response

              07/18/2023

              Is this complaint done? No further action from Monroe Restoration ? They get by not being responsible for inferior quality of our restoration?
              Read 1 More Customer Review

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