Business ProfileforSunset RV

Purchased a Sunray Sport 149 new from ******* Camper Store on 07/05/23, brought it home and was packing it for a camping trip when I notice that the mattress was ripped on the underside! Contact the dealership and emailed them photos of the mattress who started a warranty claim. The Sunset Park RV company said they were sending a new mattress which has never arrived. ******* had contacted the company about the mattress never arriving and was told that a new mattress would be shipped inside a new camper that they had on order but was never told when that ****** would be delivered to them? The dealership is now not getting any response from the Sunset **************** The dealership gave me the number to a sales rep named ***** who I contacted on 09/07/23, he then called me back the next day stating that he talked to the owners and a new mattress was being shipped to ******* with a tracking number at no cost. As of 09/12/23 there has been no confirmation of the tracking number and today 09/12/23 I contacted ***** again for an update and he told me it was no longer his problem it was mine and he refused to tell me who else I could contact about the issue and hung up on me! I have called the customer service number which is listed on the owners manual and there is no human answering the phone and you are unable to leave a message? I feel that when you purchase a brand new camper you should have everything brand new not ripped. There is also an extra hole in floor in the trunk next to the hole where the plumbing for the kitchen sink flows into the holding tank which was left open and is right behind the wheel well which they conveniently covered up with a panel but never covered up the hole in the floor. Which water from when traveling in the rain would get into and would be an easy access for rodents. We would appreciate help with this issue as we have gotten no where in the last 90 days. If we cannot resolve this we have no alternative but to involve our attorney.