Business Profileforkiuhgi

* ** ******** ****** and use various support apps to help manage and protect online services. On or about July 13th, 2022 I got a ping notifying me that my ***** account was being used (not by me). I immediately notified ***** via TTY (phone). I informed ***** that my account was being debited in the amount of $89.98 and it wasn't me and wanted them to stop the transaction while it was in progress. ***** informed me that isn't their policy. Their policy is to allow the fraud to go through then they investigate and reimburst the consumer. I told them that my phone and bag had been stolen either from ****** ******* GYM or during therapy at the 4230 address, in C******* *** I shared with them I was fortunate that someone had dropped my phone off the next day at ****** FITNESS, but not my bag. I did contact the local police department. However, because I did not know where my phone and bag were taken from they suggested I return to both places and ask there. ***** did return the $89.98 that was debited at KIUHGI. I suffered another episode (seizure) and did look at my ***** account for over a month. When I did I noticed $89.98 was debited from my account again. I thought my ******** had done it and asked her. She told me she didn't. A few weeks later I contacted ***** for a different matter and learned ***** had taken $89.98 out of my account after their so-called investigation was completed. Somehow, they determined the transaction was valid and I deserve to lose $89.98 just like that. They never notified me they were taken any money out of my account and never contacted me during their so-called investigation. My Uploads: ***** Complaint 1- crediting me my own money even when I was on the phone with them trying to stop the transaction while it was happening. ***** Complaint 2-- ***** making a decision concerning my money without contacting me during their investigation ***** Complaint 3- i demand they refund my money