Residential Air Conditioning Contractors
Earl's Heating & Air Conditioning
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Review fromMary S
Date: 11/07/2023
1 starI had Earls install a new furnace two years ago. The cost was over $10,000 for a Trane furnace and a/c. My basement flooded during the heavy flooding in September and now my furnace is completely ruined. Huge waste of money. Do NOT buy new furnace models that rely on electrical boards to operate, especially if there is a possibility for flooding. My other furnace repair person cant get parts, either. So, now I own an expensive box. The parts woman from Earls called today and told me in a ***** voice it would be cheaper to just buy a new furnace. Wow, really? What a complete ripoff!
Earl's Heating & Air Conditioning
Date: 11/08/2023
To Whom it may concern,
On November 1st 2023 ************** went to the home of current customer *****************************. Technician found that the basement had flooded with 30 of water covering all electronic components of the furnace and water heater. Current furnace is 34 in height. Our trained and certified service technician informed ************************ that Trane manufacturer warranty does not cover flood damage. Per recommendations for ******************************************* (GAMA) we recommend replacing the furnace and water heater due to flood damage, it would be unsafe to attempt to repair. ************************ insisted on a repair quote.. repair quote was provided but not advised. Parts are available through to order through a local supplier and will all be in stock from the factory January 2024.
We stand by our recommendation to replace the furnace and water heater at **************************** home per GAMA.
************************ can always file a claim through her home owners insurance for the flood damage.
The issues ************************ is referring to has absolutely nothing to do with the work performed at her home by Earls Heating & Air Conditioning. The damage to her system is because of a flood. I believe we should not be held responsible for **************************** issues at her home.
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