Customer ReviewsforNapleton's Autowerks of Indiana

ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. ******************* is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I called I was either hung up on, sent to voice mail, or one time even told my car was not at their garage. They eventually told me (**** manager) they could not help me....they had no tires and gave me no option of ordering tires or waiting for them to be delivered. **** took my phone number twice and said he "would get to the bottom of this and call me back"; I never heard from him again. I ended up paying Green towing to go get my car and tow it to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service, actually NO service. Even the people who answer the phones are terribly rude. I have had better service at CARMAX.I am terribly sorry I purchased a car from Napleton, and even more upset to receive NO service and a run around for a simple flat tire. ZERO STARS. RUN, dont but from this place.

This situation was handled poorly by my staff. I tried reaching out to *************, to no avail. We ordered his tire but it was on backorder by our supplier. He then towed his car to a tire store where they ordered different tires for him. I feel it was a bad communication error on our part and we unfortunately lost his business as a result.

No one reached out to me. The only communication I had with this business was initiated by myself. Napleton did not offer me any purchase options or alternate resolution. I was simply told "your tires are not available"; I did not request a specific tire. I was never given a quote for tire prices or even told what type of tire they could not secure. When I requested a loaner vehicle I was told, "well with COVID....I will put you on the list if I get a loaner". Napletons response tries to portray that they attempted to help me is some way. They did not. Buyer beware.