ComplaintsforNapleton's Autowerks of Indiana

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I leased a vehicle July 2023 that I brought in to have repaired on 2/16/24 and the dealership has not communicated with me on when the issue will be resolved. My car is still at the dealership sitting. I leased a New 2023 glc 300 4 ***** coupe that now needs a fuel tank according to the dealership. The car has less than ****** miles , is less than 6 months old , and this has been occurring since the third month after leasing the vehicle. I pay over ***** a month for a car note on a car I dont have or cannot drive these past few weeks . I dont have another vehicle and need my car for work. I would just like to have my car fixed and returned asap . This is not a timely manner and it appears nobody at the dealership sees this as an urgency . To keep the car over two weeks and not communicate efficiently with me is disheartening for me as a new consumer of Mercedes . This is my first Mercedes and probably my last Mercedes . I never expected all of this to occur on a vehicle such as a brand new Mercedes. I put gas in my car and right after it tells me I have none its at zero . The car stopped on me on the expressway the week before I brought it in . I had to walk up the expressway and get a gas can and get gas because the gas gauge is not reading properly on my new car. This was embarrassing *** never ran out of gas in my life. To diligently put gas in my car and it does this is sad. I cannot and should not have to keep up with my mileage in my head and constantly fill up because the gas gauge is broken. To have put gas in the car and it still reads zero after fueling up is unbelievable and unacceptable overall. I have reached out to corporate as well . Im a woman and I would hate for another woman, mother , sister or anyones daughter to ever experience this. I honestly feel like I bought a lemon unfortunately. I have a video as well showing me driving going 65 miles and Im on empty according to my gas tank that I just put $40 worth of gas in .

  Customer response

  03/01/2024

  To Whom It May *********************** recently submitted a BBB complaint for Napleton Mercedes Benz Dealership that I would like to have removed. Since submitting the complaint the dealership has handled the issue in a timely and satisfactory manner. They have communicated  with me by giving me a sales liaison ********************* who has been in full communication with me since the morning after submitting this. She got me a loaner SUV  to use until my vehicle was ready for pickup  and fixed, which occurred today on Feb 28th. I will continue to do business with ********************* at Napleton  Mercedes Benz in the future and for the duration of my lease. 
  
  Sincerely , 
  ************************************;
  
  Re: Claim 21351497
  

  
  

• Initial Complaint

  01/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I leased a vehicle from Napleton Auto Group on 1/9/2023. It is a ******** **** GLC300 SUV and had **** miles on it. It was a demo/dealer vehicle. I was told the price was $49,000.00 but was charged $52,000 the sticker price on a used vehicle. I tried to take it back the next day and was told I couldn't because I signed a lease. However, the deal was not finalized. I was then told I could do a trade in but was not allowed to. I was told the finance manager would call me back at 12 noon and he did not. The total cost of the contract was $57,000.00 with taxes and titles and fees. Unbeknownst to me I was charged $********* over the cost of the value of the vehicle which I later learned was only $40,000.00. The dealership then tried to get me to enter a 72 month contract to buy a vehicle worth $52,000.00 at $77,000.00. I am a senior citizen and was scamed, and frauded out of *********. This business should be shut down, fined heavily, and reward my money back for overpayment.

  Business response

  02/10/2023

  ***************** purchased a New  untitled service loaner vehicle that she was clearly aware of, the **** of the new vehicle was $52445.00 and it was sold to her at $48445 because it was a service loaner with miles. ***** is no right of rescission in the state of Indiana on automobiles. ***** was nothing done here at the dealership in any wrong manner and we do not take vehicles back for any reason. the customer told us that the vehicle was just to big and she wanted something smaller, nothing about pricing. 

  Customer response

  02/15/2023

   I am rejecting this response because: tbe dealer failed to state why I was charged$57,000 dollars for a used car.  I tried to exchange the car the next day and was told by *********************** the salesman that I could not.  His rationale was I signed a contract but, the deal had not closed.  More importantly no where on the contract does it say the vehicle lr cannot be returned.  After going g to other Mercedes dealerships I learned that I was overcharged for a car that should have sd at 40,000.  A car does not depreciate by$17,000 dollars in one day.  More importantly a reputable business would not continue to try and scam a senior citizen by and additional $17,000.00 to change to a smaller vehicle.  They tried to get me to go from a ********* tab to  $77,000.00 tab to get out of the contract.  ****************** their first ancestors officer, the salesman ***********************, the ge real manager, and branch manager, ************ are all crooks and scam artists.  Please print this to protect seniors like myself from unethical practices and fraud.  ******************

   
  
  

  
  

  Business response

  02/23/2023

  The MSRP of the vehicle is $52445 and the vehicle was sold for $48445 plus taxes and fees as stated on the customers contract. The balance that the bank says is owed is with all products, taxes, fees and negative equity from the trade.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩