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Business Profile

Warehouse Services

Epson Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for printer ink with Epson. An attempt for delivery was made by ***** to the wrong address *********************** ***************************************************. I called the Epson store and gave the correct address ***********************************************************. Subsequently, the package was delivered to an address **************************************************************, which I moved away from almost two years ago. The Epson order number is US251935900 and the tracking number is ********************. I have talked and asked Epson for a refund but they are giving me the run-around. They placed me on hold for 15 minutes and twenty minutes. I just want my money back so I can make my purchase elsewhere

    Business Response

    Date: 02/02/2023

    Reply to complaint received for ***********************: Complaint ID ********

    Dear **************,

    Thank you for reaching out to Epson *******. 

    A replacement order was shipped to the customers correct address on January 3rd. According to the tracking information, the package was received on January 5th, 2023.

    Best Regards,

    The Epson Team

     

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***********************

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still have not received my ink even though I am told it was finally shipped 5 days ago. Still dont have it. Being ignored.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ET **** printer from Amazon and within 6 months the printer stop working. I reached out to Amazon on multiple occasions and got no help at all. On November 8,2022 i finally got in touch with Epson. after two hours on the phone I was told that the printer is not covered under warranty because the person that sole the item on amazon is not a qualify reseller. I would like for Epson to refund me the price I paid for the printer $286.29. I say buyers beware of buying these products and warranties.

Epson Store is NOT a BBB Accredited Business.

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