Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2023 I walked into Andy Mohr Chevrolet located at ********************************************************** and I had told them that I needed a car and that I needed it financed. They said that **************** had approved me with $7,000 down for a 2013 **** Edge with the *** number being *****************. Shortly after buying the car I did change my number not thinking anything of it. I did have intentions on giving the finance company the new number but did not think it was important to give ***************** my new number. On 7/18/2023 I was driving through **** and was pulled over by an officer who had then told me that I needed to step out of the vehicle because I had committed the offense of Unauthorized Entry of a Motor Vehicle as ***************** had said that I STOLE the vehicle. I was floored. I informed them that I bought the car had paperwork to prove that I bought the car. They said that ***************** had told them that the finance company never approved me and that I asked to use the car and just took off in it. He said that he wasnt taking me to jail but he was putting a report in to the prosecutors office and that they were towing the vehicle. Despite the fact that I had proof that I was buying the vehicle they still took it and left me to walk. I am so ****** about this.

  Business Response

  Date: 07/20/2023

  To whom it may concern: 

   

  *********************** did in fact buy a vehicle from ** on 7/12/2023. The customer came into the showroom and filled out a credit application to purchase a used car that we had here (andy mohr chevrolet). The customer got approved based on the information that they provided in that credit application but the approval with the bank required the customer to have $7000 in down payment. The customer did not have that money on his person nor a check for that amount to make the contract a "valid contract". Without the $7000 from the customer there would be no way to get him approved. We allowed the customer to get full coverage insurance on the car and take the vehicle that night under the understanding (in writing and verbal) that this customer would return the next day (7/13/2023) by 9:00AM with $7000. The customer did NOT return before that time. The customer was in contact with the finance person here at the store on 7/13, 7/14, 7/15 in the morning and the money was never paid. All of those contacts were initiated by our store (andy mohr chevrolet). We made valiant efforts to make contact with the customer through many outlets including calling the job that he listed on his credit application. In the meantime we found additional crimanl history (via mycase.in.gov) that was comparable to what we were experiencing. We made efforts to contact him through multiple additional outlets that all returned blank. Further... The day after contracting ***** here at the store we were contacted by the bank at which point they stated that the drivers license he supplied us with was not valid. ***** provided Andy Mohr Chevrolet with a paper (temporary) drivers license that included a DL number. That number is not HIS given DL number according to the states website. 

  To sum it up... ***** signed a contract with us here at the store that was only VALID if he returned before the next morning at 9:00AM on 7/13 with a total of $7000. He did not return on 7/13 with $7000 and didnt initiate contact with the dealership. Any contact was initiated by us. When we couldnt make contact with the customer and the customer didnt bring the money in to us he gave us no choice but to report the incident to the ***************************** We realized in doing that that they likely WOULDNT report the vehicle stolen because we (andy mohr chevrolet) actually gave the vehicle to ***** but we were decieved by *********** 

   

  If there is any further information that you need from me feel free to reach out at ********************

   

  Thank You

  **********************;

  General Sales Manager 

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Not only did Andy Mohr Chevrolet have ZERO rights to look up my criminal history because I had purchased a car. I never signed consent to a "background check". For two, the finance department had my email address and they could have emailed me and said something. Instead they go straight to the police. 

  For two, my paper license was IN FACT my license number, however it was suspended. Therefore this is all a lie..

  I was NOT told that $7000 had to be paid immediately. I was under the impression that I had 45 days to come up with that money. This was all around a very bad deal and I will always tell everyone of the s***** experience I had with Andy Mohr Chevrolet. It's absolutely insane how different the experience was this time from the last one I had with them . 
  
  Regards,
  
  ***********************

  
  

  Business Response

  Date: 07/24/2023

  To whom it may concern:

   

  We did not do a "back ground" search for *****, we searched IN.GOV which is public information. When we couldnt get in contact with the customer we were looking for alternative phone numbers or addresses to find our vehicle. 

   

  ***** signed a "promisary note" that states he is required to bring the $7000 by the following morning at 9AM. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***************** online about a white ************ and asked if it was still available, they said yes. I told them I was going to stop by and look at it. I get there and they tell me I cant look at it or drive it it was being safety inspected. Then they say I can look it. We walk down the road the car in service bay with the hood up and they have a part on top of the motor blocking the cooling system tank so I cant see it. If I would have seen the cooling tank I never would have bought the car. Then they tell me I can test drive the car. Car drove and ran well but the check engine was on and they said they were going to fix whatever was wrong with the car. I havent even put ***** miles on the car and the cooling system has no coolant and is gummed up and bad. There seems to be leaking coolant. I dont feel like they presented this car to me in an accurate way. They staged this event to hide problems with the car. I would prefer to be refunded my money and give the car back or at least have the problem fixed. They never fulfilled their promise to provide inspection sheets as well. I have to put plates on this soon and I cant even drive it and cant afford to fix it right now. I also havent received the title yet.

  Business Response

  Date: 12/19/2022

  Good Afternoon

  *************************** purchased a 2006 Malibu on Nov. 8th 2022,  The vehicle he purchase was in our used car inspection center when he came in to look at it.  At that time, It was in the middle of being repaired. I have enclosed the used car inspection report and a signed AS/IS statement signed by ***************************, We have had no communication from **************** after the sale. ******************************** will look at the car and cover any repair that was made during the original inspection.

  Also the title was mailed to ****************, and is likely at his local pos toffice.

  Best Regards

  *********************

   

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used car on Friday 2 days later it stopped running with blown engine. ******* level kept dropping and engine kept overheating and tire kept deflating and car kept powering down on interstate. Had to keep stopping at auto stores to fill fluids. Someone at dealership told me they only warranty cars for 30 days unless you buy the $2,900 extended warranty which I did not purchase. Now they are denying that. They said might have been problem when they serviced car and maybe oil filter wasnt tightened down or something - but they are now disputing that! They said its my problem and they asked me to pay an additional $7,900 to put in new engine. Workers from auto zone and advanced auto and other individuals checked fluids and helped me add fluids. The car completely quit 35 miles from **** and had to have AAA tow car back to dealership. Dealership refused to return calls and I had to keep calling and trying to go up the chain. I want the car fixed or my money back. The car oil and engine and tire alarms kept going off (probably ***** times) during drive to ****** ******* and car kept powering down on interstate. Salesman called me stupid for adding oil to a car they had just serviced. It was traumatizing and demoralizing what has happened. The ** said they should be able to get engine warning logs but now hes saying there are none validating my story. I have never been treated with more disrespect and called stupid more than with this dealership!I had car 2 days and dealership has had it for 8 days now. They are not offering to fix car or return my money.

  Business Response

  Date: 12/15/2022

  We let the customer know we were diagnosing the issue with her car for free. We have found the head is warped do to overfilling the car with oil. We have sent the head out to be fixed and we will replace the head gasket at no charge to her.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  First of all the business has NOT returned my calls and this is the first I have heard that they are willing to fix the car for free. They keep saying the oil was overfilled - but that does not agree with the fact the OIL light kept coming on & when checked the oil was low AND the car kept overheating & when checked there was NO COOLANT in the car so that too had to be filled multiple times.   And concerning they cannot produce the electronic engine logs to prove that these warnings did indeed occur.  

  Does replacing the head qasket fix the entire problem?  Are they offering a warranty for this work?  

  It is very concerning that a business like this would NOT reach out to me or return my calls. Also, concerned that I spent a considerable amount of money on a car that driven 2 days no longer works.   
  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 01/10/2023

  The repairs I am suggesting will fix the vehicle. There will be a 12 month warranty on parts and labor. The technician is in the process of getting the car back together. We will contact the customer when the vehicle is fixed.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have left 10 messages with GM and/or President of ***************** and no one has called me back until yesterday (after I spoke to the BBB again) to say they are fixing the car.  No one ever contacted me to discuss their proposed fix.  I have researched having the head gasket replaced and everything, and I mean everything, I have read and heard told me NOT TO DO THAT!  They all say if the head gasket has to be replaced there is probably already internal engine damage!  Also, since the dealership couldn't provide engine logs from all the low oil and engine overheating warnings - that makes me believe there is more wrong with this car than just the engine! And let's not forget the car needs a new tire!

   I want a new engine or at least a 3-year guarantee on the engine (which is what I would get with a new engine); a different car; or a refund! Who spends over $14,000 for a car that needs a new head gasket?  Maybe on a car that you only spent a couple thousand dollars on - but definitely not one over $14,000.  I am also concerned that the minor 1-year guarantee they are offering means what?  They already won't return my calls or bother to talk to me.  How can I trust this dealership as they have already shown they are not trustworthy and they do NOT stand behind their products or work?

   

  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 02/07/2023

  *******,

            We were able to resolve the ******************************* complaint. We were able to trade her out of the car she originally bought and get her into a different vehicle on January 14. Thanks for your help on this matter.

  
  

  *************************

  General Manager

  Andy Mohr Chevrolet

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck exactly 12 Months ago. I have put only approximately ***** miles the truck. Over the last 6 months I have had to put $8000 worth of repairs, and the issue is still not fixed, as well as an additional $1300 of other issues that were found. The dealership refuses to help make this right. They sold an unreliable vehicle and dont care about helping to make it right. In addition to that, they failed to communicate with the lender of the vehicle I traded in which has resulted in that lender still showing me to be in debt. $900. That also is something they are refusing to make right.

  Business Response

  Date: 11/30/2022

  We offered to diagnose the issue for the customer they refused unless we would pay for any and all issues. We said we could help with the bill but would not cover all of it, they refused. The $900 is for the *** cancellation that they used for a down payment on their current vehicle. ********* also sent them a check for $900 for their *** cancellation. They owe Ally $900 for double payment on their *** cancellation.