Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is not enough space to write the complete detail so I hope that you reach out to me for further information as this issue has taken almost two months. The current issue occurred March 28th. They denied covering the bill and are forcing me to pay half of $838. They deny all ownership of the issue. My car was dropped off to have my subwoofer deck fixed. They messed up their communication and forced me to pay $250 while under warranty. Later admitted this shouldve been covered by warranty but never refunded the money. When picking my car up after the repair and before leaving the lot, I saw a crack in my windshield. I immediately went back into the shop and asked them how this happened. The car had been at York service shop then transferred to York body shop in *********** then back. The associate ****** **** assured me that this would be taken care of without my payment. After a lack of communication for three weeks and numerous update messages sent by me, they finally get me on the phone with management who argued with me immediately that it wasnt their fault. After speaking to his supervisor, they suggested paying half to replace the windshield. I did not like this deal but have been forced to take it to get the repair after so long. I asked to see the video of my car there and they have never sent the video and now claim that the video maybe too far in the past to view and also mentioned that it may not be clear enough to see the crack. However, with them saying this, I see that they never checked the video to confirm wether or not they did this. They have simply just denied any wrong doing and are forcing me to pay. I will now have spent almost $700 dollars when I shouldnt have paid anything to begin with. They wont cover the cost of repair, refund me for the speaker repair under warranty, and will not show me the video recording of my car at their shop. I need help. Please contact me for the rest of the details I could not fit here.

  Business Response

  Date: 05/12/2025

  I personally met with ******* after he had a a few complaints about his windshield.  After inspecting the windshield with him, we both agreed there was not an impact **** or any outside influence on the windshield.  There was a crack on the windshield that identified to be a stress crack.  A stress crack can happen at anytime with no indication when. No repairs or movement in the area of the windshield could have have been caused by a York Automotive employee.  As good faith I was willing to goodwill 50% of the replacement, not admitting that we had any influence on the cause of the windshield.  I advised ******* to contact his insurance company due to most insurance companies potentially having zero dollar deductibles, we were even willing to cover his deductible if he had one. ******* stated he was not able to make a claim due to the chance of his insurance going up.

   

  When it comes to the repair that he paid for.  Per my Service Manager ***** *******, customer chose to pick up instead of waiting for estimate to be submitted.  Customer requested to pay and pick up from the body shop.  Without following the proper process  and channel, we do not know if this would have been a covered component.

   

  Thank you

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  We did not agree nor did I ever agree to take coverage. I was forced to accept what ever they offered because they said they would not cover it. I did not agree that it was not impact damage and requested video footage. I was then denied the footage. When being told that your options are to pay full price or half price for damage caused by someone else it is not an agreement but an ultimatum. Either I pay or I drive around with a cracked windshield. It is unethical to tell me in the beginning it was their mistake then weeks later change and tell me they will not cover it. 
  
  Regards,
  
  ******* ********
  

  Customer Answer

  Date: 05/14/2025

  The crack was never identified. We spoke of possibilities of how this could happen. I said someone leaned on put pressure and the response was that they didnt know but didnt think they did it. 
  

  the manager had no involvement until I started to complain. I only worked with **** and **** told me I had to either pay or comeback to pick the car up. At this point I was already forced to pay for a rental and was already $300 deposit and $170 for the rental in the hole. In total I have paid around $700 for things that were under warranty. Im not sure how a windshield is not covered until bumper to bumper warranty. Once the general manager got involved I was given two options. I pay or we split it. What exactly did I agree on? Youre saying I sit with a damaged vehicle or I pay to get it fixed. I mentioned my car being under warranty and **** told me to call customer care  customer care and ********************** were not communicating thus I had to cover costs bc the work had already been completed  there was no call to ask to proceed or not  just who is paying for what.
  

  I sent the ** an email two weeks before we spoke outlining everything. Im sure it was missed. The service managers only involvement was getting on the phone to accuse me of yelling at his associate and yelling at me about how dodge was not going to pay for anything. During the conversations with management it was mentioned that no one was in or on top of the car and that the work was done below the vehicle. This leads me to believe the information about my situation was not accurately received before telling me how this happened. The work was done inside the vehicle. I still would like the video that I was never given. 

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Chrysler Pacifica that has about ****** miles on it. It stopped turning on and had to get towed into this dealership on Friday October 27. They have not told us what is wrong with the vehicle yet or fixed it. I purchased the extended warranty from Chrysler. They cant figure it out and said they contacted Chrysler but Chrysler would not get back with them regarding what needs to be done to get this repaired. I am paying $350 a week for a rental car while they have my car and are not fixing it. We call them every few days, but they have stopped trying to do anything to fix it.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My radio went out in my 2018 Jeep Compass and I went up to the dealership that I got the car from to notify them on May 24, 2023. I then got the information to initiate the process of getting a new one via email. I was instructed to contact Chrysler customer care which I did on the same day that I was notified to do so and it is currently July 24, 2023 and I still have not gotten the radio replaced and have been told the radio has not even still been received by the dealership. I have followed up with Chrysler customer care several times as well as the dealership. I contacted them on 6/9/2023, 6/20/2023, 6/28/2023, 7/7/2023, and today (7/24/2023). Just to state a few dates, it could be more. Ive been told by the dealership that they have ordered the parts, but the orders continue to get canceled. Ive been told by Chrysler customer care representatives that my case has been reassigned and escalated. I just would like help getting this radio fixed. The dealership seems rudely annoyed by my consistency and following up. The radio screen is half way blacked out across the screen. It impacts my day to day commute to work, my ability to change my climate settings, the inability to use the camera, and use my GPS to navigate. I am very regretful that I bought a car from this dealership since day 1 (2 years ago).

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2023, we received a written quote from **** for a new engine that included parts & labor to total $9150 plus tax, also it stated, listed as a minimum estimate. **** verbally assured us that the price would not go over $10K & that we would get a rebate (CORE) of $1000 for the old engine. The car has been in the companys possession for almost 4 months. After our many inquiries to obtain the status of the work, the repeated responses were based on reasons beyond the companys control, such as back order on parts. When notified that the car was ready on May 5, 2023, we suffered from a price shock of $15750 & no Rebate (CORE) was honored. The additional cost $1144.60 was never disclosed clearly prior to or while the work was done. Our permission for the additional cost was never obtained by your servicemen. The response to the price increase was that **** did not include many other parts and labor in the ********** was subsequently terminated. ***********************, Service Manager became involved. After my brother, ****************** argued, ************** made it seem like he was doing my brother a favor to lower the cost to $1144.60. In essence, my brother felt the servicemen strongarmed my him into paying the additional fees & still they would not honor the $1000 Rebate (CORE). My brother took the car home & the same day; the Engine light came on. After returning the car, he was told he had to pay $3500 for a Catalytic Converter because the new engine caused it to fail. We believe we were deceived deliberately. To incur these additional charges for the new engine & yet, we were never informed prior to the work being done to give permission for the added cost, is simply wrong & leads us to believe we are being taken advantage because of my brother's, ******************** skin color, age & illness. Note: A new Catalytic Converter was finally installed at no charge.To resolve the problem, I would appreciate a refund of my $1044.60 ASAP or honor the $1000 Rebate (CORE).

  Customer Answer

  Date: 07/05/2023

  ******* did not honor their estimate.  They never told us of the price increase until we were there to pickup the car. We were over charged $1144.60.

  I am seeking $1144.60

   

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from **** approximately 20 months ago. Approximately six weeks ago we sold said vehicle. I recached out to the dealer for a refund of warranties that were purchased, through them as directed by the warranty companies. With exception of a member of their team confirming documents I sent were received there has been no further communication. I have sent multiple emails, requesting confirmation of cancelation, I have called and left a voice message (4/19 @ 213pm ************) for the finance department. With no such communication, I have to assume the work has not been completed and warranties not cancelled which is the reason for my complaint that there is zero customer service and **** only cares about the sale. If the warranties were cancelled (I understand it takes 6 weeks or so to "process") no request of confirmation or any of my communication efforts have been returned. Again, assuming warranties were no cancelled, because there has been zero follow up with my correspondence, we will also be filing complaints with the Secretary of State, Attorney general, and Dodge/Sellantis.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Finance Manager asked me if I wanted GAP insurance, and I said no. She bundled it into my financing anyway. Upon realizing it after signing papers and coming home with the vehicle, I called several times with no response before being able to speak with her during which time she told me that I had never signed a contract for GAP. I signed a GAP cancellation from TWICE in January and was told I would see a full refund in my bank within two weeks (this was about 6 weeks ago now). Now, the dealership is not responding to me and is refusing to take help with this issue in any way.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to York Dodge Chrysler on January 5th 2023 to place an order for a limited edition car that they told me had an allocation for and was excited because I was told they would not charge ****** made a whole show about it made an appointment to do the whole order for a whole month I heard nothing from them about a VIN number any information about their car they kept telling me that they're taking along that you can't get VIN numbers no one has been numbers no I can get 23 although I see them on other lots so I go through Dodge SRT customer service climb the ladder finally I find out the dealer has no allocation for this order and my car will not be built they strung me along over a month on a limited edition car that I might have missed out on if I didn't call Dodge to find a true allocation because they lied to me and strung me along after also taking a deposit from me which they did refund then I find out later the owner wanted that allocation for himself and canceled it without my permission because the employees let it go without his permission I guess this is how they do business not appreciated yes that's you I'm talking about ***************** I have purchased several vehicles from the before it was taken over by **** now I will never go back I was lied to from the start strung along like an idiot

  Business Response

  Date: 02/22/2023

  ************************* has never been to our store in **************, IN. We have 3 Chrysler stores in our group so it's possible he was at one of our other locations. Hopefully this can be removed from our stores BBB history since this person has the wrong store. 

   

  Please let me know if you have any questions.

   

  Thanks,

  *********************

  General Manager

  York Chrysler 

  **************

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  It was York Chrysler Dodge Plymouth Plainfield ******* as in the picture I uploaded you can see I was there this business chose not to check with their other businesses to see if I was there instead replied to you with a response from one business that owns several that seems unprofessional York Chrysler Dodge Jeep Plainfield *******
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a wheel cylinder replaced here earlier this year, and it recently failed last month. I called and they told me that it is still under warranty and wouldn't cost me anything for them to replace the part. I was lied to. They had me pay more than $400 for something that they told me would be free.