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Business Profile

Apartments

Apex at Perry Crossing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently moved out of Apex at Perry crossing. They sent the final bill and all charges should be covered by the renters insurance policy that was provided to them. **** claims to not have any insurance on file and has also been charging me for an in house insurance policy, but the original insurance policy was still active until my move out date. **** has changed parent companies a number of times during my residence of 2 years. I suspect they have lost resident paperwork during the parent company changes. **** requested I contact the insurance company and then insurance company requested **** contact them instead. When this was sent to the manager all communcation stopped. I have now received a notice from a creditor when **** has stopped all communication. The amount requested by the creditor is also $100 more than the original move out statement. **** will not respond to emails or answer any calls.

Apex at Perry Crossing is NOT a BBB Accredited Business.

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