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Business Profile

Lawn and Garden

LawnMowerTireStore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I understand there was a holiday weekend, but I was concerned that the transaction cleared my bank and I was without any email verifying my order and my order wasn’t found when I logged into the website. Thank you for following up. Whoever answered me on ** M********, thank you. 



    Sincerely,



    **** ******

    Business Response

    Date: 07/09/2025

    Shipment #*********
    Order tracking
    Tracking Number: 
    ************
    Carrier: 
    *****

    We sent tracking to email. We also attached the invoice. We are in our busy season, so calls are answered accordingly. We do have email customer service support as well and emails are answered in a timely manner as well. 

    *************************************************************************************

    this order was placed on Order Date Jul 4, 2025, 2:25:31 PM as we were out of office the holiday weekend. 

  • Initial Complaint

    Date:06/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order ********** on 4/16/23. The product arrived timely and was the correct product but the change from the factory Carlisle tires to the same size tires from LMTS weren't compatible without hitting the anti-scalp wheels and deck on my mower.

    On 5/1 ,5/2, and 5/3 I attempted to contact the business via phone and was unable to speak directly to someone. On 5/3 a voicemail was left regarding exchanging or refunding the tires and ignored.

    On 5/3 I sent an e-mail to the customer service account regarding exchanging the tires. That e-mail was ignored.

    On 5/11 I forwarded the customer service e-mail to the sales e-mail suggested in their voicemail box. That e-mail was ignored.

    On 5/23 I left another voicemail. It was ignored.

    Fortunately I'm not out an exorbitant amount of money but I would caution anyone against ordering from LMTS as the support after the sale doesn't appear to exist.

    Business Response

    Date: 06/05/2023

    Hello, your email went to our junk so we appreciate you letting us know. You are completely refunded. Should show in a few days

  • Initial Complaint

    Date:05/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 5/23/23 with LMTS for a full set of tires. I noticed right away on my order confirmation that the address which was auto populated had no house number listed on it, so I went to my account and the account address was correct, but the order address was not??? I tried calling SEVERAL times and sent emails to get this corrected before the order got shipped. I got not one response from anyone there for 48 hours, so I sent another email but this time with a "read/received" receipt and I got the received receipt back right away and the "read" receipt still has not come back! The domain on the received receipt came from "Hooiser Stamping", so I googled this business and called. Apparently LMTS is an entity of theirs. The lady I spoke with (********) was awesome! She got ahold of them and said she had this taken care and I should get a shipping confirmation.... well.. it never came!! I FINALLY get a response from these people and it was to cancel my order because FedEx lost the package !!! I asked it they could replace my order and over night it today for the inconvenience and NOTHING!!

    Business Response

    Date: 05/30/2023

    You were completely refunded on 5-26, which we messaged you. We apologize for the inconvenience. We ran out of product. 

  • Initial Complaint

    Date:05/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********,and find that this resolution is satisfactory to me.

    I've received the correct product and have returned the incorrect product via the FedEx return label provided by the vendor. 


    Sincerely,



    ***** *****

    Business Response

    Date: 05/30/2023

    Terry, we just sent you a return label for the incorrect parts. Sending a correction today, asap. 

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2 at 11:46 PM Lawnmower Tirestore Order Has Shipped! **********

    Lawnmower Tirestore
    To: *************@yahoo.comThank you for your order from the Lawnmower Tirestore. Your order has been scheduled for shipment and we hope to see an order from you again soon.

    Tracking: ************ Shipped via: FedEx

    Shipped to:
    ******* ********** I HAVE NEVER RECIEVED THE PRODUCT , MY DEBIT CARD WAS CHARGED FOR THEM ,I HAVE MADE SEVERAL ATTEMPS TO CONTACT THEM BY EMAIL AND PHONE AND HAVE NOT RECIEVED ANY RETURN CALL OR EMAIL FROM THESE FOLKS I WOULD LIKE TO GET A REFUND

    Business Response

    Date: 05/24/2023

    Hello, we shipped this, but it looks like the carrier lost the item in CA. Full refund sent

     

    *************************************************************************************

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a pair2 rear tires for my mower and only received 1. No one will answer my emails or voice-mail. I believe thet stole from us.

    Business Response

    Date: 05/16/2023

    We will be sending you another tire today. Thank you for bringing this to our attention. It got lost in the high volume of messages during our busy season. You will receive tracking like you did for the first order. 

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

    Business Response

    Date: 04/03/2023

    Devin,

    Thanks for reaching out. We've had some employees out the past few weeks and it is likely why your call went through the cracks. Shipping will correct this immediately today. 

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/16.... i purchased 2 tired from lawnmowertirestore.com for my tiller. never received order tracking number tracking number or anything. I WANT MY MONEY BACK $128.00 ASAP> CROOKS LIKE THESE SHOULD NOT BE ALLOWED TO OPERATE PERIOD!

    Business Response

    Date: 03/20/2023

    ******* according to FedEx via tracking number ************* this was delivered to your home in ********* MO on 3/18. It shipped on the 17th, and we can see an email with tracking was sent to you, but it may have went to your junk. Since you are still saying you do not have it, we are assuming FedEx errantly delivered to wrong address. Full refund sent for you. 

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

    Business Response

    Date: 02/16/2023

    See tracking here: *************************************************************************************. We can see that a tracking email was in fact sent to *****************@gmail.com. However, it may have went to your junk. We apologize for the inconvenience. If you would like to return for a refund, we can get you a label. Please let us know how you want to proceed. 

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a full set of tires from LawnMowerTireStore.com and have had a number of issues with this company. First of all, I never received a confirmation of the order and then all of a sudden three days later I got an email saying the order shipped. There was no tracking on the order, so I had no idea when it was coming. Once I received the wheels, I had reached out to them requesting information on greasing the rims, but never received a response. The wheels were delivered wrapped in thin plastic ties and thin pieces of cardboard, so the rims came bent. Unless the metal is cheap and they got dented along the way from manufacturing. Then, one of the tires popped and ripped off the rim after only using it a few times. The customer service for this company is non-existent. I emailed them and submitted forms through their "contact us" option on the site multiple times and have never heard back from them. These same wheels are available on Amazon, but I went through this company thinking I would have better customer service than through amazon...but I was wrong.

    Business Response

    Date: 10/19/2022

    Business Response
    ****,

    We did not find any emails from your gmail email address you left on your order. Still, in any event, to fully address your concern, we went ahead and refunded your order in full. Please let us know if there is anything else we can do for you.

    Consumer Response
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I appreciate the refund and the response. I'm not certain why my emails didn't show up though. Maybe there is an issue with their "Contact Us" link on their website? Hopefully future customers will be able to reach them when needed.

LawnMowerTireStore.com is NOT a BBB Accredited Business.

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