Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly received invoice emails from Korte Does It All regarding a balance I do not owe. I have already responded twice to explain why this invoice is incorrect, but I have not received any reply. I also attempted to log into my account using my email address, but was unable to do so. At this point, the only apparent option presented to me is to pay an invoice that should never have been issued.This charge arose because of misleading information I was given during my initial call. I was told that I could cancel my membership at any time, with no mention of additional fees. Based on this assurance, I signed up, paid the first months membership fee, and later decided not to use their services. When I called to cancel, I was informed I must pay an additional $78 as though I had never been a member. I asked the company to review the recording of my original call, which would confirm what I was told, but instead I have only continued to receive invoices and text messages demanding payment, with no meaningful way to resolve the issue.

  

  Business Response

  Date: 09/09/2025

  We have removed that $79 additional charge from the customer's account. While she did break the agreement early, if she was not told the correct information up front by the employee who sold the membership, I do not want to punish a customer for acting with incomplete or incorrect information. I have attached a screenshot of the customer's profile showing a $0 balance on her account.

  Customer Answer

  Date: 09/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Korte provided a free plumbing inspection which included draining my brand new water heater into my front yard. This water contained about a gallon of fine resin beads from my water softener. A large amount of the beads washed onto my driveway and sidewalk as well as into the street and storm sewer path. There was a place in the inspection for a photo of the drainage from the water heater which was curiously left blank. When I ran my kitchen faucet after the inspection, it ran then stopped and I had several beads on my hands. I called Korte promptly and they had the tech return. He took apart the faucet, told me I needed a new one which they would pay for, then proceeded to make multiple attempts to clear the clogged faucet. I Googled "why are there yellow beads in my water" and ****** suggested these were resin beads from my softener. I shared this with the tech and suggested he put my softener in bypass mode so the beads would stop plugging my plumbing. As he was leaving we discussed all the beads in my driveway and he offered to wash them off and into the storm sewer, shared how slippery they are, like little marbles!! After he left my son and I spent over an hour with the shop vac, vacuuming up as many as we could. I spent the next three evenings disconnecting my major water appliances and flushing the supply lines of beads as well as my outside spigots. I had a new softener installed today and now just face draining beads from my water heater. I hope to be in the clear after that. What is the point of an inspection if they don't flag a potentially catastrophic situation such as this? Would the *** or ******************** care that a plumber planned to introduce thousands of plastic beads into the water system? Perhaps the *** as they would end up in the pond in my neighborhood which hundreds of geese and other wildlife frequent?

  

  Business Response

  Date: 08/05/2025

  General Manager reached out and spoke with customer. We are sending out a senior plumber to inspect the home's water lines, re-flush the water heater, and ensure no further resin beads in the water line that could cause damage or failure to the system. We are also pulling that technician off his calls and disciplining him. Home owner does not know if she will continue to do work with us in the future but she was not totally closed to it. 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had Korte out to complete a repair on my bathroom sink. Once the repair was completed, the plumber said that the sink was cracked, but that he would put some sealant on it. I wasn't happy that I had just paid approximately $450 to fix a broken sink.They agreed to replace the sink after several attempts to contact them. They came to install the sink and ended up cutting a lead line and told me that they shouldn't have done that. They were not able to hook it back up right then and would be back in touch to see what they could do to repair the sink correctly. The guy installing the sink said that I would have water hooked up to the toilet and that he was able to get hot water to the tub, but no cold water to it and no water to sink. That Sunday, my son was taking a shower and the cold water line started spraying out water and it started raining in the kitchen below and flooding that bathroom. I reached out to Korte and they said they couldn't send anyone out then but someone would be in contact with me the next day. Someone came out and then put a cover and some metal zip ties on the cold water line to the sink so that we could then use the shower. We wait on Korte to develop the plan on how they are going to fix it, but it's always something as to why they don't call me back and I always have to reach out to them. A few days later, I'm in the living room and I hear a noise from the bathroom. I go to the bathroom and water is spraying out from the cold water line to the sink. It floods the bathroom, hallway, stair, rains in the kitchen, down the other steps to the basement and then through the stairs to the stuff in the basement. **** and *** come out and say they are going to get me an estimate. **** is supposed to call that day, never does, and doesn't contact me for two weeks until I reach out to him.I'm asking for who their general liability insurance is through because I want the claim to go through them. They will not give it to me. I'm out of space

  Customer Answer

  Date: 07/24/2025

  Im requesting a refund of the original money paid, contact from Korte (not a low-level manager, someone who is able to make decisions) to discuss their liability insurance carrier and Im also requesting that they cover the full cost of the repairs to my home including any and all cost associated with the repairs.

  

  Business Response

  Date: 08/05/2025

  I am in contact with the customer. We are having Water Out go to quote remediation for water damage to understand full extent of cleanup. I told the home owner once we get the information back from Water Out I will go through what remediation would look like and the costs Korte would cover.  This has not been resolved entirely yet and will still be worked on this week

  Customer Answer

  Date: 08/06/2025

   I am rejecting this response because:
  While Korte has reached out to me and said that a water restoration place will be in contact with me, I still have not received that call from them. Also, my home is still in the same condition with water damage that has been sitting for over a month, all caused by Korte. 
  When speaking with the general manager, ***** yesterday, he was evasive in his responses and trying to open up other avenues to blame the damage on. He tried to insinuate that possibly the damage was there before, but like I told him, the house was just purchased a few months ago with an inspection before purchase. There was no water damage to the home and Korte has already taken the blame for the damage several times already. He then tried to say it was an older home. Yes, it sure is an older home. An older home that was inspected prior to purchase. I was told by a professional inspector that it was a solid home. I want to resolve this issue with Korte, but at this time, nothing has changed other than getting a phone call from ***** saying that their preferred water restoration company would be reaching out to me. As I have said time and time again to them, there is no reason why I should be responsible for any of the costs related to the damage that they caused to my home. Once the full damage to my home is completely fixed at the expense of Korte, I would be happy to say that this issue has been resolved.

  

  Business Response

  Date: 08/12/2025

  We have had a remediation company out to quote the water remediation and they will be moving forward with the home owner to schedule that. We are also coordinating with two restoration companies for the restoration piece to follow remediation. Upon confirming their lead time they will also coordinate with the home owner to schedule the restoration. Spoke with the customer to explain where we are at in the current process, she expressed concern with a long lead time between remediation and restoration steps which is why we are exploring multiple options for the second step to have the whole situation complete as soon as possible.

  Customer Answer

  Date: 08/12/2025

   I am rejecting this response because:
  Yes, they have had a remediation company come out and give an estimate. I am currently awaiting their call. As it stands right now, my house is still sitting with water damage. When it is completely restored, I would be happy to say that it has been resolved. 
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a home rewire done on may 6th. We paid ******. The technicians told us that they were unable to complete the rewire upstairs and just put in GFCI outlets. We asked the technician if that would bring down the cost and he replied well you guys were technically under quoted so probably not. Thats not acceptable. We shouldnt have to pay for a service that wasnt completed. There were many other issues like the fact we went to a hotel because of the dirt, mess and exposed wires left behind for the day. A two day job turned into a four day because of issues they had. The power was turned off to our stove the entire time even though they were completed with the kitchen. When it was brought up the technician smirked and rolled his eyes and just said what can you do. They found vermiculite insulation in our walls and just freely threw that into our trash cans. They didnt pick all of it up and we found it when we returned home. They left our windows and doors open. They left a hole in the wall. When they completed the job they told us everything is up to code but our quote included GFCI outlets in the kitchen and bathrooms and there arent any in the kitchen or downstairs bathroom. And to top it all off we called last thrusday (may 15) and was told someone would call back within ***** hours. We still hadnt heard anything on Monday and called back. The lady we spoke to said she was sending the manager a direct instant message and would give us a call that day, didnt receive a call. I called Tuesday and was transferred directly to the managers voicemail and left a message. Have not heard back. I called again on Tuesday around 3:30 and was told all of management was included in the email and someone would call us back. It is now Wednesday at 9:53am. And nobody has called. We honestly dont know what else to do we are frustrated and feel we are being ignored when we just started off with a simple question. All we wanted was to discuss this with someone.

  

  Business Response

  Date: 06/02/2025

  We have been in contact with Mrs ********* multiple times. We have had 2 supervisors out to her home on 5/23 and 5/30. They walked through all the items completed, issues she had with the service technician, and also scheduled a follow up for a different technician to complete an additional minor repair.

  Customer Answer

  Date: 06/02/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I will add that that they there was only 1 supervisor that came out to my home on 5/23. No one came to my home on 5/30. So Im not sure what they are talking about there. 

  
  

  Thank you.

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arranged with Korte to remove and replace 4 sets of tarnished bathroom faucets. I have the replacements which I obtained from ***** under warranty. I specifically described the work to be done. The Korte receptionist recorded the job order and informed me that there was a trip charge of $98. I agreed to pay the trip charge expecting that the work would be performed.The Korte plumber arrived at our house on Aug. 29, 2024. When I talked to him about the job he immediately informed me that the removal and replacement cost for a single faucet set was $882.76! This was for 1 to 1 & 1/2 hours of labor per faucet (the plumbers estimate). When I protested about the exorbitant charge the plumber said that Korte had fixed rates for faucet work. He also informed me that I was obligated to pay for the trip charge. The plumber provided me a written estimate (estimate No.: *********) for $3266.20 to replace the 4 faucet sets.Obviously, Korte priced the job such that no reasonable person would agree to. Given this condition, I am under the opinion that Korte operated in an unethical manner which provided them undue revenue in the form of a trip charge. If Korte has no intention of doing this type of job at a reasonable labor cost, I should have been informed of their flat rate when I arranged for the work with the Korte representative.After the plumber visit, I called to talk to a Korte supervisor 3 times over 3 days. Each time the receptionist said that they were not co-located with the supervisor and could only communicate with him/her by email. They assured me that they would email the supervisor with my complaint and my request to have him/her call me about a refund of the trip charge which I consider to have been charged under false pretenses since the likely outcome was that I would not hire them for the job. I have yet to receive a return call.

  

  Business Response

  Date: 10/03/2024

  Hi Mr. ******* we apologize for the inconvenience. Our policy is we do not charge dispatch fees to customers that are only looking for a quote/pricing, you should not have been charged a dispatch fee. We have addressed this via additional training with the customer ********************** representative. We have refunded the dispatch fee of $98. Again, we apologize for this., thank you for your valuable feedback.

  Customer Answer

  Date: 10/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date. 11/17/2022 I purchased PMA Renewal service for the 11/17/22 winter service and spring 2023 service in the amount of $246. Today 6/2/2023 I called to follow up on when they would provide my spring service. They said sometime in August 2023. Their call center said sometimes the technician schedules the next service when they are at the home. I said my technician did not do that. They said well the earliest will be August. Their lack of standards in scheduling their subscribed (paid) PMA Renewal customers is inconsistent and has delayed their ability to provide my Spring **** tuneup service. I believe I am entitle to a 50% refund.

  

  Business Response

  Date: 06/13/2023

  Thank you for reaching out in regards to this matter.
  Our records do indicate that you renewed your maintenance contract on November 17th while our technician was there to perform a repair on your furnace. Since renewing your contract on November 17th, we have made multiple attempts to reach you and schedule your maintenance visits. We texted on November 22, left a voicemail & sent a follow up text on January 17th.On February 9th we called & left a message, sent a text as well as sent out a follow up letter. We send the letter when we are having difficulty reaching a customer in case they have changed their phone number. We also made attempts on March 29th & April 19th.  At no time did we receive a return call or text.
  When you called on the June 2nd we had already contacted you 5 times attempting schedule. Because we are also contacting other customers to schedule,the schedule fills up as we go. The farther into the season we get, the ****** the schedule.
  Our objective is to schedule the first visit (the contact that was made on November 22) then to schedule the 2nd visit to occur approximately 6 months later. So your furnace would have been scheduled for Dec/Jan & your ac scheduled for ********************* our records indicate we did not perform any maintenance for you as ****** only did the repair on November 17th, we will be issuing a refund. At that time you were quoted $99 + $727 for the regular priced repair or $99 + $246 (PMA contract) + $654 (discounted repair price). You chose to renew your contract and pay a total of $999. Since we have been unable to fulfill the contract obligation, we will be issuing you a refund of $173.
  This will be the contract price $246 less the discount you received for being a PMA contract member $73. We can understand your frustration in this matter. Again,we apologize for the miscommunication.