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Find a Location

Raintree Inn has 1 locations, listed below.

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    Business ProfileforRaintree Inn

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2836 S State Road 3, New Castle, IN 47362-1316
    BBB File Opened:
    8/19/2013

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I as I was coming through to get to my room I noticed trash everywhere outside of doors people's clothes stains all over the carpet I got to my room. There is some substance on the floor I don't know what it is. When my boyfriend try to use the bathroom there was hair trimmings on the floor and the toilet was called the toilet paper in there. I went down and talked to the front desk and her response was for me to take this dirty plunger wrapped in dirty bag upstairs and unplunged it myself and that she did a room inspection and that it was nothing on the floor and there is dirt tracks all over the bathroom floor there is hair The pillowcases are yellow then she proceeded to cut me off and tell me that there is a man flashing little kids and she has to go handle it it is one of the most disgusting hotels I've ever been to and they claim they had a pool and it's not even available it is so dirty every window has fingerprints on it it is just disgusting and I have nowhere to go tonight and I have to endure it it is by far the dirtiest unprofessional place I've ever been The front desk person look like she was under the influence of drugs and I want a refund or their standards razor something that is not acceptable for a business to be ran like this I feel like I'm getting bit by something in the bed I'm scared to even sleep in the bed. I didn't pay $93 to plunge a toilet that is not professional not cleanly and disgusting by far. It will not let me load my video of hallways and that led me to my door and what was seen that kids playpen with dirty clothes and toys

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Richard O

    1 star

    08/25/2023

    I would give them a 0 if I could! They have unprofessional management. The halls are full of visible black mold. The entrances that lead to the steps are covered in black mold! The screaming, arguing, physical altercations between guest is terrifying! There is several teens just running around, causing problems, with no parental supervision! The police are at the hotel almost every night. It has trash that is built up at each trash can! Most of the rooms dont have toilets that flush, without being plunged! The showers usually wont drain without being plunged or 3 containers of draino used. You will report an issue and possibly a month later it may get fixed! The owner ***************** is always on vacation. He curses at guest. He is very rude! I wish I was able to post the pictures and videos I have of all the black mold, the interactions with Law Enforcement, the screaming, yelling, etc! The have a landing that has become a safety hazard due to it clearly falling, but guest are still charged and in rooms under the landing! This place needs s*** down!

    Local BBB

    BBB Serving Central Indiana

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