Reviews

Review Details

• Review fromFelipe G

  Date: 09/23/2024

  1 star
  Horrible service!! What a waste of money. When I purchased the plan not all the terms we explained. Apparently they cover the glass replacement but not the cost of programming for any services attached to your windshield. They wanted me to drive 3 and half hours to one of their certified repair centers. Total scam!!!
  

  Maximus Auto Group

  Date: 09/25/2024

  Hello Filipe. I apologize for any frustration with your experience. Our intentions are to always ensure the claims experience is as simple as possible for our customers. After reviewing your claim it appears that our claims team did try to work with you on finding another vendor that was located closer to you since our preferred vendors were not within reasonable driving distance. We would never expect a customer to travel 3 plus hours to get service completed and are always willing to work with local glass repair companies near where a customer lives. I am going to have a supervisor reach out to see if there is any further assistance we can provide in resolving this for you.

• Review fromRobert S

  Date: 03/27/2024

  1 star
  Paid 750 for a policy that covered broken windshields for 3 years. Because we had a star chip repaired without claiming it, when the windshield finally cracked the whole way almost a year later, they denied the claim. This company had no written policy saying - do no repair a chip. They used it as a loophole. Complete rip off.
  

  Maximus Auto Group

  Date: 03/28/2024

  We apologize for the frustration you have experienced. Please understand that the terms of your agreement under exclusion #4 do state "Windshield replacement in any case wherin You failed to notify the Administrator of the loss within fifteen (15) days of the date that You discovered the damage." That is the reason your claim was denied, because you did not notify us of the damage originally when it first occurred. On future claims it is important that we are notified within 15 days of any damage occurring so that we can work to ensure a proper and timely resolution is reached. Customer experience is very important to us and we do not want you to feel mislead by your experience. We have decided to make an exception on this particular situation and re-open your claim as a courtesy. A representative will be reaching out to coordinate a resolution.

• Review fromKonrad B.

  Date: 08/09/2023

  1 star
  MAG doesn't follow through with their commitments to the customer.
  When I purchased my vehicle from the dealership, I purchased their package which includes key replacement. When I had to get my key replaced, I paid the dealership directly, and contacted MAG for reimbursement, which ended up being only around $360, including the key fob.
  I contacted MAG directly via their website at https://maximusautogroup.com/contact-us/ to ask why they're not paying for what they promise, and the only message I've received over the past 3 days is "There was an error trying to send your message. Please try again later," which I've done 3-4 times. It appears they're avoiding contact with unsatisfied customers. BBB, you need to re-assess your A+ grading of MAG.
  Since MAG doesn't seem to care about their customers, I will be telling the dealership I purchase my vehicles from to stop using MAG's services.
  I would really appreciate a reply from a MAG representative to address my concern.
  Konrad B.
  

  Maximus Auto Group

  Date: 08/14/2023

  Hello Konrad. We apologize for any frustration you have experienced during your claim process. We are unsure why you were unable to contact us via our website as we have tested the contact form and show it to be working. In the future, if you ever receive an error when trying to contact us via our website we would recommend to please try calling us via the toll free number located on the terms and conditions of your contract, or our phone number listed on our website. You will always be able to reach us that way the fastest. We were able to pull up your claim history and see that we did finalize a claim with you back in July and explained at that time the reason we were unable to approve reimbursement was because you did not get prior authorization from us. All claims must be authorized by us prior to the repair/replacement of any parts per the terms of your agreement. If you feel that your claim requires a second review because we were misinformed or are missing important information, please contact us via phone to discuss further.