Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for the ** all in one plan about a year ago and received a printer with the subscription. On 10/8 I accidentally cancelled the subscription and it was shortly afterwards that we had a family emergency with our son who is attending college at ***. We were so upset and preoccupied with our sons health that I did not review my emails. By the time I reviewed my emails on 10/21 I realized that ** had not only permanently closed my account but also charged me $120 and asked for the printer to be mailed back. On 10/22 I called ** support and spoke to 3 customer service agents and a supervisor ***** and begged them to restore my account and that I did not want to cancel the subscription and had made a mistake and wanted to continue the monthly plan and keep my printer. Not only were they rude but they would not even try to help me or try to empathize with my situation. I have never experienced such cold and heartless customer service. I felt I was being penalized for an honest mistake. I admitted to them that I made a mistake and all I wanted to do was keep my enrollment. But I was basically told sorry youre too late. We cant do anything for you. Not only did they make me feel horrible for my mistake (after I had just dealt with a mental health crisis with my son) but they were exploiting the situation by charging me the $120 fee and making me return the printer and start all over again with a new account using a different email address. I was made to feel like I was some sort of criminal and could no longer even sign up for ** subscriptions using my current email address because I cancelled the subscription with that email address. I am hoping that no other customers have to go through what I just experienced. I want someone in customer relations at ** to hear me. There are always options to undo a canceled subscription. In this day and age of AI I find it hard to believe that they could not find a solution for me.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in regard to the recent cancellation of my order that I placed on ****** at 9:08 AM EST, on August 27, 2025 for an HP computer that was advertised for $120 as part of their Labor Day Sales event. I received confirmation of my order by email ( Order number H364829792) with information that it would ship in 3-5 business days. On August 28th I received an email saying that my order had been canceled with no information given as to why. When I reached out to ** I later received an email from them telling me my order was cancelled due to incorrect pricing on their website and that they would not honor their advertised price of the laptop. I reached out multiple times asking them to honor this and was told that they don't have to honor pricing errors on their website. I placed this order in good faith based on the advertised price listed on *** website and feel as a consumer that price should be honored. I feel that this cancellation is deeply concerning, as it constitutes a violation of my consumer rights. As a customer, I am entitled to rely on the accuracy of the prices you publicly advertise. Canceling my order after confirmation places the burden of HPs mistake onto me, the consumer, which is neither fair nor acceptable. I ask for the BBB to reach out to ** to try to get them to honor the price advertised that I purchased it under.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased laptop at advertised price. Money was removed, not pending, from my bank account. An hour and ten minutes later I manually had to discover my order was canceled. When called I was informed of a pricing error and that they would not honor the agreement of my purchase.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** said, please be aware that ** applies a restocking fee of up to 15%, even for products that are unused or unopened. This fee helps offset the manufacturing cost, as returned products are not ********* order never opened, and wanted to return with no 15% restocking fee, but I don't understand why it's not able to resold since it's unopened?