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Business Profile

Computer Services

hpCommerce Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in regard to the recent cancellation of my order that I placed on ****** at 9:08 AM EST, on August 27, 2025 for an HP computer that was advertised for $120 as part of their Labor Day Sales event. I received confirmation of my order by email ( Order number H364829792) with information that it would ship in 3-5 business days. On August 28th I received an email saying that my order had been canceled with no information given as to why. When I reached out to ** I later received an email from them telling me my order was cancelled due to incorrect pricing on their website and that they would not honor their advertised price of the laptop. I reached out multiple times asking them to honor this and was told that they don't have to honor pricing errors on their website. I placed this order in good faith based on the advertised price listed on *** website and feel as a consumer that price should be honored. I feel that this cancellation is deeply concerning, as it constitutes a violation of my consumer rights. As a customer, I am entitled to rely on the accuracy of the prices you publicly advertise. Canceling my order after confirmation places the burden of HPs mistake onto me, the consumer, which is neither fair nor acceptable. I ask for the BBB to reach out to ** to try to get them to honor the price advertised that I purchased it under.

  • Initial Complaint

    Date:08/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased laptop at advertised price. Money was removed, not pending, from my bank account. An hour and ten minutes later I manually had to discover my order was canceled. When called I was informed of a pricing error and that they would not honor the agreement of my purchase.

  • Initial Complaint

    Date:06/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** said, please be aware that ** applies a restocking fee of up to 15%, even for products that are unused or unopened. This fee helps offset the manufacturing cost, as returned products are not ********* order never opened, and wanted to return with no 15% restocking fee, but I don't understand why it's not able to resold since it's unopened?

hpCommerce Software is NOT a BBB Accredited Business.

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