ComplaintsforFunkhouser Restoration, LLC.

• Initial Complaint

  08/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July, 2021, I hired ***** Funkhouser to paint an approximately 3 ft floor vase that was over 25 years old. She broke the vase beyond repair. She didn't contact me until I finally contacted her and ask where my vase was. She informed me that she went out and just bought another vase for ******. She brought the vase to me and I didn't not like what she decided would be a replacement. I have tried to contact her but she will not return calls or text messages. She first offer to give me ****** and I told her you could not find a vase that size for ******. She took one piece of the broken vase to have it appraised. I also contacted the same appraiser and he said ***** didn't tell her and he was not wasn't aware of the age or size of the original vase. I texted to tell her I found a vase that I would settle for and the cost was ******. She refuses to acknowledgment my request for payment, since she broke my vase and is responsible for the cost of the replacement.

  Business response

  08/28/2021

  To BBB,
  In response to Cheri B*******’s complaint.
  We were contacted by Cheri who got our information from a decorator we have worked with multiple times in the past. We met with Cheri and contracted with her to paint a lamp, a wall hanging and a vase. We took all three items to our shop to be painted. When we were unloading the vase at our shop, my wife Jamie tripped and fell and the vase landed on concrete. Luckily, Jamie wasn’t injured, but the vase got broken in the fall.
  At this point, we contacted Jack C****** of C******’s ******* to obtain an appraisal of the vase’s worth (see attached document). We emailed him a description, which included measurements, the age of the vase and a photo of the whole vase after it was broken. He returned with an appraised value of $40 (see attached email).
  We contacted the decorator, explained what happened and told her what the appraisal came back at. We then went out and found a vase of similar size and in the same color scheme and sent a picture to the decorator to see what she thought (see attached text message and picture).
  We then contacted the homeowner. We explained that we broke the vase. We told her we had purchased another one in the hopes that she would like it. Telling her the decorator had said she thought it would be a suitable replacement.
  We then met with the homeowner. We returned the wall hanging and the lamp that were painted according to the contract and brought along the new vase for her approval. She didn’t like the new vase.
  At this point she owed us $175 for painting the lamp and the wall hanging. We only collected $75 cash, giving her a credit or $100 to replace the broken vase. 
  The customer told us she would not accept $100 for replacement. She ordered a new vase off of Wayfair for $150. We were not shown this new vase, so we don’t know if it’s the same size or material as the original vase (see attached text conversation).
  The homeowner told us she was going to reach out to C******’s ******* herself, but we did not hear back from her as to what the ******* said, nor did we see any documentation from the ******* about her inquiry.
  We have apologized to Ms. B******* multiple times. We bought a new vase of similar size that would work with her décor, trying to make the best of a bad situation, of which she rejected. We then gave her $100, two and a half times the appraised value of the vase in an attempt to rectify the situation. We feel at this point, we have done all we can to remedy this unfortunate situation and have been more than fair in our efforts.
  
  Funkhouser Restoration
  8-25-21

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