Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/3025 I purchase 5 lbs of Jade beans in store. I spent $33.92 on these alone and lllhave been a regular customer.I planted 2.5 lbs of Jade beans, planted ten 50 rows . I transplanted them down to one, 50 row because they didnt germinate. Not only am I out my cost, I spent a lot of time planting & then transplanting, and missed out on sales at $4 lb. I drove 75 min each way & 35 in gas. Im not seeking compensation for that. I called recently to complain and the man that answered why hadnt I called. I said, I am calling now. Its the first time I remembered and had the chance to call. He told me to bring the receipt in . I told him I lived 75 minutes from there , I could not drive there, it would take me that much in gas for the refund. I told him I would send him a copy. He said he would give store credit. He then asked for the number on the bag and said it had a good germination on file with ************* .He said conditions were dry and he definitely would not refund the purchase price if I filled a complaint with the BBB. I just finished my last farm market Sat, Nov 1st. I am not a hobby or home gardener and was covered up in beans last year and my Top Crop came up within 2 days. I know what I am doing and know how to irrigate plants . I am seeking a full refund and if they want beans back they can mail me a prepaid mailer. There are 2.4 lbs left. I want a check mailed because he threatened me, he would not refund if I filed a complaint. I dont wish to be treated rude if I would return. I will take my business to a closer location, that treats me fair and doesnt threaten me, and make me feel uncomfortable to do business at their location . I was shocked at his comment. I have told customers this was my last year, so I want a refund, not store credit. I do want to do business there again.

  Business Response

  Date: 11/17/2025

  I have reached out to customer to have them email receipt as proof of purchase and once we receive that I will issue a refund. Even though it is way past the 30 days for the customer to report any problems. I have not heard back from the customer. 

  Customer Answer

  Date: 11/19/2025

   I am rejecting this response because:I reached out to the business, and was never told to mail the receipt(asked me to bring it in) or a 30 day policy. I talked to E & R in person and they said return on bad seed was within that year season. I work continually during the season and dont have a social life or time to upkeep my house, let alone reach  out . I replaced the seed from another company and variety . I will get a copy of the receipt and get it mailed in the next few days.

  When I  Get the refund I will contact the bbb. And change my response