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Business Profile

Utility Water Company

South Lawrence Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 4 2024 I contacted the water company to inquire about starting service. I was told that the matter had to be brought in front of the board of directors which were meeting on Dec,10th 2024 . I called again on Dec,11th 2024 and was told that the directors had voted and the company would no longer provide service to my area. I informed them at that time that I have a family member with an active account next door that I have been paying for near a year. Then I was told they werent adding anymore service to the area due to problems in the area previously. I have lived here nearly five years and I have had water service to my location before only under another name. I have been blamed for theft that I didnt commit and as a result the manager of this company has verbally stated that I will never have water as long as I live here. I feel like I am being discriminated against and deprived of something necessary for survival. I have additional details I would gladly share but dont have the space here to continue.

    Business Response

    Date: 01/09/2025

    Please see attached.

South Lawrence Utilities is NOT a BBB Accredited Business.

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