ComplaintsforX-Ray Consultants, Inc.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a bill from them dated 4/3/23 and 5/18/23. We were still in talks with insurance about coverage. We never got anything in the mail again so I figured it had been taken care of. Next thing we know we get a call from a debt collection agency on 4/29. Apparently they had also sent an automated call on 6/12 telling us to call them which we don't recall ever getting. We thought that since we hadn't received another statement that it had been either paid by our insurance or we had already paid it.It's ridiculous for that short of a time before sending them to debt collections. They could have just contacted us again.

  Business response

  09/07/2023

  Good Morning,

  I have researched this complaint with our billing company, and they replied with the following statement:

  A patient statement was sent on 4/3/23 & 5/18/23.  We called the patient and the patient responded on 6/14/23 indicating they would provide insurance info, however we heard nothing further from them.  The account was sent to the collection agency on 8/29/23 per our usual process. Our process is to send patient accounts to collections 120 days after the account has been transferred to patient responsibility per the insurance Explanation of Benefits.   

  We are sorry for any inconvenience this may have caused.

  Thank you.
  

   

   

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an ER visit in June. The billing was done incorrectly with the wrong date of birth. The hospital had to rebill the claim. According to my insurance, everything was paid, including radiology. According to this company, they never properly billed my insurance company, which they are legally obligated to do, and they keep sending me bills. I do not owe this bill. There is no excuse for their own records to say that they did not rebill this claim correctly. I work in health administration and if the insurance shows no patient found, then you need to contact the hospital because it usually wrong contact information. The hospital made a mistake and 4 months later I am still dealing with it. It is not rocket science to fix and a wrong DOB should have long been fixed. You were paid anyway and need to adjust my account. Stop trying to scam people and do your job. I will report this company to CMS for fraud if this is not fixed.

  Business response

  10/20/2021

  The patient's birthday that came over from the hospital was incorrect.  We received an automatic download and thus duplicated the error.  When the error was brought to our attention, the patient's birthday was corrected on the account, but the clerk did not correct the birthdate on the actual claim, resulting in continued denials.  The claim has been corrected and refiled as of today.  Patient billing will be held while the claim processes.  If there are any co-pays or deductibles owed by the patient, those will be billed after insurance adjudication.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩