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Find a Location

Home Instead has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Home Instead

      3025 Grape Rd Mishawaka, IN 46545-2776

      BBB Accredited Business
    • Home Instead

      1450 Magnolia Ave Elkhart, IN 46514-2827

      BBB Accredited Business

    Business ProfileforHome Instead

    Home Care
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2016

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We provide home care services such as personal care, medication reminders, light housekeeping, meal prep, errands, shopping and transportation. Home Instead is a local home health care business offering dependable, warmhearted home care. Our services include respite care, Alzheimer’s care, Parkinson’s care, short-term recovery, elderly companionship, senior transportation, medication reminders, doctors appointments, live-in companions, and more. If you’re looking for extraordinary in-home senior care and companionship, you’ve come to the right place. Contact us today to see how we can help your loved one live independently at home!

    Products & Services

    This business offers home care service, care givers resources, senior home care, Alzheimer education, referral and support services.

    Business Details

    This is a multi-location business.

    Find a Location

    Home Instead has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Home Instead

        3025 Grape Rd Mishawaka, IN 46545-2776

        BBB Accredited Business
      • Home Instead

        1450 Magnolia Ave Elkhart, IN 46514-2827

        BBB Accredited Business
      Location of This Business
      3025 Grape Rd, Mishawaka, IN 46545-2776
      BBB File Opened:
      6/8/2004
      Years in Business:
      23
      Business Started:
      6/1/2000
      Business Started Locally:
      9/7/2011
      Business Incorporated:
      9/7/2011
      Accredited Since:
      2/25/2016
      Type of Entity:
      Corporation
      Business Management
      • Mr. Eric Thomas
      Contact Information

      Principal

      • Mr. Eric Thomas

      Customer Contact

      • Mr. Eric Thomas
      Additional Contact Information

      Fax Numbers

      • (574) 256-1482
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2021

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sherri N

      5 stars

      12/03/2023

      I want to tell you about my husbands care giver. My husband is a veteran and has had memory problems. His caregiver is *************************** and he really goes aabove and beyond for us. A couple weeks ago ***** was here and i went to run errands. I got out to our car and it didn't turn over. My husband and ***** went out to see if they could start the car. The battery had a 5 year battery life and it was over five years. So they took the battery and they went to the store and changed for a new one. They then came home and replaced the battery and I was off to run my errands. ***** really goes above and beyond for us. He not only helps with my husband but they both walk our husky *****, plays cards, helps my husband with chores (that he don't want to with me) and watches some of my husband's favorite old time shows. We really appreciate ***** and all of his help.

      Local BBB

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