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Business Profile

Fire and Water Damage Restoration

SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024 we had noticed a leak in our bathroom. We called a company to fix the leak and contacted our homeowner's insurance. They sent out Servpro to complete water mitigation on January 26. On March 14 we received an invoice to pay our deductible for the reconstruction of our bathroom which we paid. We found out the insurance company paid out their portion of the costs. On Apri 14 we signed the contract and there has been 0 movement on the repair since then. There have been multiple call back promises and 1 appointment made to schedule repairs. No one showed up and when called more excuses. Plus, more call back promises that are never fulfilled. I just want my bathroom repaired this is beyond ridiculous at this point. I would like the repair completed soon or a refund of money paid so I can go to company that will actually complete the work.

      Business Response

      Date: 05/24/2024

      We apologize for the inconvenience resulting from our lack of attention and communication with you the customer.  Our intention is to satisfy your request to finish the job and learn from this feedback on how we can improve as an organization.  We will review our procedures and practices with our employees involved and determine corrective action to prevent situations like this repeating.

      Once notified of your situation, we dispatched on May 14th to your home our Project Manager and Subcontractor in order to review the job and meet with you, Work began on the Wednesday the 22nd with an anticipated completion date of Friday the 31st.

      In addition, and at your request due to the toilet needing to be removed and reset daily during the project) we set a portable restroom for your convenience on Monday the 20th.

      Thank you for your understanding and patience with us.

       

       

       

       

      Customer Answer

      Date: 05/24/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County is NOT a BBB Accredited Business.

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