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Business Profile

Restaurants

Cajun Crab House

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4, 2022, I placed an online order for delivery through Cajun Crab House for $71.62. A delivery driver never picked up my order after about 2 hours so closer to the restaurant closing, I called and asked if there would be a refund. I was told to call back for the manager the next day. The next day I called back, spoke with a manager who told me he was off the day prior and I would need to speak with his manager who was at the restaurant and could better help me. He took my name and number and let me know they would get back with me. The next day I received no call, so I called the restaurant and spoke with the same manager who told me he was sorry but the manager opened the restaurant and left for personal issues. He reassured me that I would get a call within the week. After receiving no call, I called the restaurant again only to be told the same thing from previous calls. I decided it would be best to try to come in restaurant. I came in restaurant and asked for a manager but was told the head manager was not there. I tried explaining my issue and was told that the manager may offer to replace the meal or give a refund but I have not even been offered that. They took my name and number down again but nothing has been done well over 2 months later.

    Business Response

    Date: 01/21/2023

    So any order placed through A third party such as **** **** **** *** and **** eats the refund needs to be done through them. Cajun Crab does not offer delivery from the store directly. So we can not replace a order or refund a order done through there services. So the person who placed this order needs to reach to the site they ordered through>

Cajun Crab House is NOT a BBB Accredited Business.

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