Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

Pets, pet supplies, pet food, pet accessories, pet treats.

Products and Services

Pets, pet supplies, pet food, pet accessories, pet treats.

Photos and Videos

Business Details

BBB File Opened:
1/8/2002
Business Started:
10/21/1967
Business Started Locally:
11/1/2001
Business Incorporated:
10/17/1967
Type of Entity:
Corporation
Business Management:
Jackie Volk, Manager
Number of Employees:
496

Additional Contact Information

Fax numbers
Primary Fax: (219) 738-2021
Additional Phone Numbers
Other Phone: (630) 257-7103
Additional Email Addresses
Primary: Email this Business

Additional Information

Refund and Exchange Policy

Petland understands customer returns are a part of doing business, and that returns also help us remain focused on our mission of matching the right pet with the right customer.  The following return procedures address how pet and merchandise returns are to be handled.

General Guidelines

All returns should be accompanied by the original packaging, receipt(s), and other applicable documentation (e.g., puppy, kitten, or bird warranties).

Store staff should use proper discretion when considering the return of any used or opened merchandise, including determining whether the store can confidently resell the merchandise without compromising the health of store pets or employees. 

Puppy Returns (48-Hour)

Petland offers a 48-hour puppy return policy.  While we understand some customers may decide they made a mistake in adopting a Petland puppy for various reasons (demeanor, allergies, concerns from family members, etc.), Petland is subject to considerable financial loss as the puppy ages and becomes more difficult to rehome.  Petland limits the return of a puppy to 48-hours (barring any extraordinary circumstances).  If a customer decides to return a puppy within 48 hours, they may, at the discretion of the store General Manager where the puppy was purchased, return the puppy for a refund of the purchase price less a $750.00 cash administration fee.

When returning a puppy, customers must return all associated documentation (including original receipts, warranty, and veterinarian documents.  Veterinarian documentation that outlines the puppy’s most current exams, treatments, medications, and vaccinations helps ensure the puppy doesn’t experience issues relating to subsequent exams and/or treatments.

Small Animal & Bird Returns

Petland provides a 7-day warranty, with the purchase of food and applicable vitamins for small animals.  If a homecoming kit is purchased during the original transaction, the warranty extends to 6 months from the date of purchase.  The warranty provides for a replacement pet in the unlikely circumstance the pet passes away. 

Fish Returns

Petland provides a 7-day fish replacement warranty for deceased fish.  Customers should provide a water sample prior to taking home a replacement fish. 

General Merchandise

Petland provides a 30-day return policy for general merchandise that is either defective or not meeting the customer’s needs or expectations. 

Food and Treat

Pet foods and treats may be returned in exchange for another brand of pet food or treats so long as at least half of the bag/container contents remain at the time of exchange.

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.