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Find a Location

Webb Hyundai Merrillville has 1 locations, listed below.

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    Business ProfileforWebb Hyundai Merrillville

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1000 W. U.S. 30, Merrillville, IN 46410
    BBB File Opened:
    3/19/2002
    Years in Business:
    8
    Business Started:
    3/28/2016
    Business Incorporated:
    1/17/1989
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. John Bourge, Service Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My experience since purchasing vehicle at **** Hyundai ************ has led to filing a complaint The synopsis as of 2/8/24 my vehicle a 2021 Trailblazer was with ***** parts, although service has be completed on this vehicle over two weeks ago per ***** and is ready for pick up. I was also informed that **** Hyundai has submited an extended warranty paperwork to ***** in regards to a battery replacement that was also completed on the vehicle . In which to my knowledge was not suppose to be replaced. The original issue of concern was a smell coming from the vehicle back on 12/20/23 I then brought vehicle in to be serviced ***********. I purchased the vehicle on 12/14/23. Upon constantly calling to inquire about an update on the vehicle I was advised of numerous information some misinformation that had to be clarified by management including that the vehicle did not need a battery. The vehicle was not in my possession for almost two month I was told it was sent over to ***** parts for the repairs because **** did not have the tools to service the original vehicle issue of a evap canister which is why I smelled fumes. While services being rendered the car had a battery issue that needed to replaced as I was also informed by *****. 2/8/24 Today, I was advised vehicle was completed the issue resolved replaced battery and canister, after retrieving vehicle from **** I drove for a little while and saw the check engine light is back on. I immediately took vehicle to nearest AutoZone and received diagnostic results, then took vehicle to ***** for clarification on possible reason for engine light. A service agent then reset vehicle again and advised hopefully the engine light stays off, if not I will have to come back for further inspection. The reason of complaint is how these issues were handled as a new purchaser from **** issues were addressed eventually, but I feel as if I was sold a vehicle that is not up to code. what will be outcome if engine light comes on again?
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