Business ProfileforSur la Table

I ordered a gift for my mom who is homebound recovering from major surgery. One of the gifts arrived damaged (#SF0005242014). **************** issued me a refund for the item price only but could not send me an exchange by phone. I had to order a new item and pay shipping again.My new order did not process and the "Place Order" button continued to be re-highlighted indicating that the order did not go through. I re-entered all of my info 5-7 times on the browser. I continued to check my email to ensure I did not receive a confirmation email that the order went through. I never received a screen communication thanking me for an order either.After many failed attempts, one order went through. I received a "thank you" communication on screen and a timely corresponding email confirmation. To my surprise, my mother was delivered 2 orders. I got email confirmations at 2:47 (#SF0005259077) and 2:29 (#SF0005259192). The second order had a delay of at least 18 minutes after the actual order went through. I never received on-screen notification that it processed. The order was sent to my mom ************************I am asking for a full refund of the duplicate order and the shipping as this was your failure to not communicate that the order actually processed one of the failed 5-7 attempts. My mom is unable to drive for the next 30 days. I am not in the same state. Even if my mom were to return this product, Sur La Table said by phone that she would not get a refund of the second shipping charge. This is absurd because the same deliverer brought both orders together so we should not have to pay shipping twice regardless.I demand a full refund immediately and will not hesitate to escalate this complaint to small claims court to ask for an even bigger settlement for my time and frustration in dealing with poor customer service. i would like to resolve this matter quickly to avoid unnecessary and costly litigation for both parties involved.