Complaints

This profile includes complaints for Mielle Organics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mielle Organics LLC

  8707 Louisiana St Merrillville, IN 46410-7150

• 

  Mielle Organics LLC

  1209 Arrowhead Ct Crown Point, IN 46307-8222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Mielle Organics. The package was allegedly delivered on Thursday, July 17 to CVS. I went to *** on Friday, July 18 and Saturday, July 19, but on both visits the store associates denied receiving the package. If you look at the proof of delivery on the *** tracking website, you will see that someone by the name of ****** signed for the package. However, *** said no one by the name of ****** works there, so I think someone at *** stole my package and just gave a fake name when it was dropped off. That's my speculation. In the meantime, I contacted the seller on Saturday, July 19 and they responded on Monday, July 21 saying that they would file a claim with *** but they have not issued a refund and I don't know if they will. This has been a horrible mess. I don't think it's right for me to pay for items that I never received. I just want a refund. That's all I'm asking. The order number is2390370.

  Business Response

  Date: 07/30/2025

  Hello ******, 

  Thank you for your order. We're sorry to hear there was an issue with *** delivering your order to the *** Access Point (CVS). We were able to review your shipment and provide you with a full refund of $56.45 for order #*******. Please allow 5-7 business for the refund to show in your account. Should you have any questions, please reach out to Mielle directly. 

  Customer Answer

  Date: 07/30/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/25/2025 I spent $163.13 on hair care products from this business. I ensured to include ship to billing address and even inputted my shipping address of where I needed it to go as I am a college student and dorm, so I have two primary addresses year round. I was notified it was in route for shipping. When I checked the tracking number given here, it says it was being shipped to another location. Today, 05/30/25, I immediately reached out to Mielle company for assistance as I have no access to that address for three months and all mail sent there will be left outside as the mail room at that location is not available in the summer. I reached out three times by email, called four times, and even reached out twice via Instagram as sometimes they respond faster. I was only able to get any contact via Instagram and was told I would be reached out to again via email, which did not happen, thus prompting me reaching out the second time on Instagram. I cannot get into contact with Mielle for whatever reason, and in an effort to be proactive, I reached out to **** They told me I would need to pay $7.99 + whatever tax to change the address to a location to even be picked up aka I would need to physically go there and I have no transportation (so, an additional ********* cost). I find this more than ridiculously unprofessional and unacceptable as it is part of the promotion I recieved if you spend $XX amount you get free shipping. No one has yet to reach out to me again and I refuse to wait as once it's in delivery I cannot change the location, and again, my products will be outdoors for three months. I'm providing pictures of the seventh of the nine times I've tried to reach them, redacting two calls I made entirely unrelated to this issue.

  Business Response

  Date: 06/04/2025

  The customer placed an order through our website on May 25, 2025. At checkout, customers are responsible for entering their own shipping information, and for privacy and security reasons, Mielle Organics does not have the ability to alter or update shipping addresses once an order has been submitted. Our shipping policy is located on our website. Policy below

  Incorrect Shipping Information
  If a package is returned to Mielle Organics LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Mielle is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
  Once an order has been submitted, no edits or cancellations can be made.
  No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

  The customer initially contacted us regarding her rewards points, which our team promptly addressed. She later informed us that the package had been shipped to her school address, and she is currently unable to retrieve it. We advised that address changes or rerouting may be available directly through ***, though this may incur a fee. The customer doesn't have access to retrieve this package from school.

  
  As a gesture of goodwill, we have proactively reached out to the customer to offer assistance in retrieving her package and are currently awaiting her response.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order, there was no mention that it was a final purchase, About 10 minutes after placing my order, I tried to submit an order a request to cancel my order. When I tried to do so, there was a box that said my order was final and that there are no cancellations and that I should notify the carrier of a different person to deliver my order to. I believe this business tactic is illegal and that is why I am filing this complaint.

  Business Response

  Date: 05/23/2025

  I reached out to ******* directly and explained our cancellation policy. 

  Policy notated on website below. 

  Once an order has been submitted, no edits or cancellations can be made.
  Please Note: Mielle Organics is unable to honor any edit/cancellation requests through any customer support channels.
  Please contact *** or the carrier to inquire about alternative delivery options for your package. 

  I informed Ms. ******** that we will accept a one-time courtesy return for a refund. She accepted. Her order is in transit an expected to be delivered between 5/23 and 5/24. Once she receives her order, I will provide instructions on returning the shipment. 

  ****** *********

  Customer Service Manager. 

  Customer Answer

  Date: 05/24/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ******** oil from this company and noticed that my after months of using it destroyed both me and my daughter hair. I did a huge cut in my hair because it was so damaged which I never had damage hair before. My daughter hair was so long and healthy and now its so damaged I should seek an attorney its so bad. I have never had a product do so much damage on our hair, actual hair falling out in clumps, texture off, its just a horrible product. My hair is now to my chin maybe and my daughter hair is close to my length. I am absolutely devastated

  Business Response

  Date: 04/29/2025

  Hello ******, 

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

  Mielle **************** Team

  Customer Answer

  Date: 04/29/2025

   I am rejecting this response because:
  
  I have reached out to the customer service department that ******* advised. No one has ever reached back out to me. I do intend to further escalate my concern about me and my daughters hair. This company can careless about its customers. I didnt even know that it wasnt just me and my daughter having this issue. So many people has been affected by this and the company doesnt respond or give this generic response like above. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** strengthening oil, December of 2024. Having used the product, my hair has experienced drying, matting in huge sections, breakage to healthy curls, and a great deal of hair loss; the complete opposite of strengthening.

  Business Response

  Date: 03/10/2025

  *******, 

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

   

   

   

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/27/2025 I ordered on ****** and paid around $75.00 for products and now my hair has fallen out is extremely thin and fragile. Hair scrub (before shampooomg) Shampoo Hair masque (use after shampooing and use before conditioning) Conditioner Leave in conditioner Styling crme ******************************* Edge gel

  Business Response

  Date: 03/05/2025

  Ruelynn, 

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

  Mielle **************** Team 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased the ******** shampoo and hair masque. My hair became very hard and brittle after washing it and literally started coming out as I began washing out the hair masque. I had to cut most of my hair off because of the amount of hair loss after using this product. This is unbelievable!

  Business Response

  Date: 03/05/2025

  ******, 

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

  Mielle **************** Team 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hairdresser noticed that I have patches, and I have been using this product for about seven months to a year now.

  Business Response

  Date: 01/23/2025

  ******,

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 30, 2024. I purchased items from this company for a total of $40.57. **** notice on 12/1/24 that order had shipped. Rcvd notice to retrieve pkg from CVS ***********, **. Went to *** and they didn't have have pkg. Checked with *** and tracking reflects pkg returned to ************, IN on 12/6/24. Contacted Mielle via email on 12/7/24 to inquire about pkg and why it was returned to them. The automatic msg stated because of weekend they would respond in 72 business hours. Sent another on 12/11/24. They finally responded giving me 2 options. 1. to pay to pkg re-sent; or 2. receive a store credit. Mielle sent another msg 12/12/24 that the matter had been resolved since they didn't hear from me. Responded to that *** and stated it was not resolved. I was only requesting a refund of $40.57, but stated they could deduct shipping if it was an issue. Told them I did not want a credit because of this bad experience; and why should I have to pay another shipping fee when the pkg was returned without permission or refusal to accept it. All I want is a refund because I do not intend to shop their website ever again.

  Business Response

  Date: 12/13/2024

  Hi *****! 
  
  Thank you for your inquiry. We regret to learn about your recent experience. Upon reviewing your order, the tracking information indicates that the package was returned due to the carrier's inability to contact you regarding the address. Typically, when a package cannot be delivered, a redelivery fee is applied to the order; however, as a gesture of goodwill, we have processed a refund for your order. You may review our Shipping & Returns policy here.
  
  Please allow 1 to 10 business days for the refund to be credited back to the original payment method. We appreciate your understanding. Should you have any inquiries, please do not hesitate to reach out.

  Sincerely, 

  Mielle Organics

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These products have been causing hair loss and cancer. Before ordering the products I was unaware of the lawsuit Mielle is undergoing. I requested for a cancellation and refund before receiving my package, but I was denied. I have not touched the products or even opened the box. I would like a refund and Ill send back the products.

  Business Response

  Date: 12/10/2024

  ********, 

  We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us link at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.