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          Find a Location

          DirectBuy has 56 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • DirectBuy

              8450 Broadway Merrillville, IN 46410-6221

            • DirectBuy

              818 Town and Country Blvd Ste 101 Houston, TX 77024-4570

            • DirectBuy

              6121 W Park Blvd Plano, TX 75093-6221

            • DirectBuy

              5 Woodfield Mall Woodfield Mall Schaumburg, IL 60173-5012

            • DirectBuy

              2253 E Briarwood Ave # B5-500 Centennial, CO 80122-3284

            Business ProfileDirectBuy

            Ecommerce
            Multi Location Business

            Contact Information

            8450 Broadway

            Merrillville, IN 46410-6221

            Visit Website
            (219) 736-1100

            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            DirectBuy has 56 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • DirectBuy

                8450 Broadway Merrillville, IN 46410-6221

              • DirectBuy

                818 Town and Country Blvd Ste 101 Houston, TX 77024-4570

              • DirectBuy

                6121 W Park Blvd Plano, TX 75093-6221

              • DirectBuy

                5 Woodfield Mall Woodfield Mall Schaumburg, IL 60173-5012

              • DirectBuy

                2253 E Briarwood Ave # B5-500 Centennial, CO 80122-3284

              Location of This Business
              8450 Broadway, Merrillville, IN 46410-6221
              BBB File Opened:
              12/30/1974
              Years in Business:
              52
              Business Started:
              11/1/1971
              Business Started Locally:
              11/1/1971
              Business Incorporated:
              11/1/1971
              Type of Entity:
              Corporation
              Alternate Business Name
              • DirectBuy Operations, LLC
              • DirectBuy Home Improvement Inc.
              Additional Contact Information

              Fax Numbers

              • (219) 246-4562
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/26/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              On September 6, 2023, I placed a large order for ********* hardwood flooring through DirectBuy. I was informed that the delivery date would be November 20th. When the delivery date came and went with no flooring, I contacted DirectBuy. I was told that AHF Products flooring never shipped the order because they let their sales certificate expire. I filed a BBB complaint against AHF Products. I just received a response from AHF Products that they never received my payment from DirectBuy and that DirectBuy filed for bankruptcy on October 10th. I feel like I have been lied to by DirectBuy and now, we are left out a lot of money, $18,564.20, with no money in our savings to buy replacement flooring elsewhere. We have a new house that we cannot move into because there is no flooring.
              Read More
              Read 43 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christopher C

              11/14/2023

              My wife and I recently refurnished our bedroom and used Direct Buy. Great value, high quality and everything was delivered on time. We are looking forward to using them again when we remodel our bathroom.
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving Northern Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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