Business ProfileforGurney's

I actually ordered 3 products and the estimated shipping date changed without contacting me that it had changed. When I contacted them, I got answered by an AI then to a agent who told me that all they could do was put a rush on it. I ordered a product, I haven't received my product and there hasn't been any communication regarding the delayed shipping of the product I already paid for. I called customer service and was informed that they didn't have the man power to contact those who's shipping got delayed. That's just common courtesy. When I placed the order, the products were in stock. The products I was unable to order, I ordered from their competitors a week or so after my purchase from Gurney's. Those products arrived swiftly and in perfect shape. I receive multiple advertisements from Gurney's daily in my email and they do have the software available to contact their customers if the products they have ordered will be later that previously advised. I believe that this is an unethical business practice that Gurney's has deployed successfully over the years and needs to be addressed. I would like my trees delivered healthy and quickly.