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Business Profile

Auto Repairs

Big Worms Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we paid 2500 i belieive it was for a auto repair. in which all parts were brand new to be changed as well as oil change too. well after waiting for almost 2 weeks for this job to be completed in which the labor time for this job is only total of 18 hours.. we picked up the acadia being told it was totally fixed. after leaving the shop about 10 miles away the vehical shut down while driving an the shop owner an employees were all notified. an we were told to just drive it as it will be fine.. well here we are with the same on going issue of timing being implauseable. an the shop who has now fixed this has called to tell us that the work wasnt done correctly at all an he couldnt figure out how they did anything that we paid them to do.. an we again are having to pay bunch of money to get this fixed when big worms proformace is soley responsible for..

Big Worms Performance is NOT a BBB Accredited Business.

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