Complaints

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• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Nest apartments, managed by Trinitas Ventures, in ********, **, with the understanding that during our short lease no other people would be moved into our four bedroom apartment. Given that understanding, I (37 years old) and my roommate (46 years old) decided to move in. Instead of honoring our agreement, the Nest moved an 18 year old into our apartment, which we find incredibly inappropriate. When we asked the management for a solution, they told me there is nothing I can do to fight this, even though the behavior of this new roommate has already been an a concern. All we want is for the apartment complex to honor the original agreement that we had, and to move the new roommate out of our unit.

  Business Response

  Date: 03/16/2023

  To whom it may concern,
  
  Leasing Agent *********************** toured *********************** and ***************************** at The Nest on January 6, 2023. **** and ******* were looking for an apartment available in February. The Nest leases by the bed, opposed to by the unit, and did not have any availability at that time for a male and female together. However, there was a Townhome-IV coming available by the end of January that they were interested in. This apartment would be vacant at the time they moved in; however, ***** had made clear to them that if they do not bring and third and fourth person themselves, they may be assigned a roommate based on their profiles at any time during their lease. This is the standard information we give prospects on all tours.
  *********************** and his roommate, *****************************, moved into their apartment **** K at The Nest on February 1, 2023. They moved into bedrooms C and D, the upstairs bedrooms. On her move in day, ******* asked if she could switch to the downstairs bedroom. General Manager ****** New did not allow ******* to switch bedrooms and stated it was due to the fact that they could be receiving new roommates in the downstairs bedrooms.
  There were no additional contacts after his move in February 1, until February 28. Maintenance Supervisor *********************** stopped by ***** unit to inspect the vacant bedrooms as there was potential for a new prospect to move in. **** refused ***** entry into the apartment. General Manager ****** spoke to **** over the phone about the reason ***** was visiting due to the potential of new roommates moving in. **** did not have issues at that time with the potential of receiving a new roommate, nor did **** mention any previous agreement to not have roommates. ***** issue at that time was with maintenance entering their apartment.
  General Manager ****** emailed **** and ******* that they would be receiving a new roommate on March 2, 2023. The roommate placement was decided by General Manager ****** due to the roommate profiles matching best in the propertys current availability. At 3:49pm, **** called The ******************* requesting to speak with General Manager ****** in regard to the new roommate they would be receiving. **** then stated he was under the impression that he would not be receiving a roommate. Additionally, **** stated he had no recollection of completing any roommate matching profile, though it is on file that he did complete and sign the application in full. General Manager ****** explained to **** that he would need to sign a second and third lease and pay for the two vacant bedrooms in their unit in order not to have a new roommate.**** declined this option.
  After receiving an email complaint on March 7 from ****,General Manager ****** scheduled a time to discuss his concerns with **** on March 8. A phone call was held between General Manager ****** and **** at 2:05pm. **** expressed his dissatisfaction with the new roommates age, being that the new roommate is 18 years old and **** has stated he is 37 years old.**** stated there were no issues with the new roommate himself, other than the new roommate has occasionally forgotten to lock the apartment door. **** made clear he was unhappy with the age of his new roommate, not that he had to have an additional roommate. General Manager ****** explained to **** that age is a protected class under Federal Fair Housing and cannot be discriminated against.The Nest is not legally allowed to refuse housing to the new roommate due to age. **** was understanding of this, however, **** still felt that his apartment was not the best match for the new roommate. General Manager ****** explained that the roommate profiles are the only tool to base placement decisions on, and that she could not refuse housing to the new roommate due to age. General Manager ****** explained that the new roommate had the same equal rights to the apartment as **** and ******* and deserved the same fair and equal treatment from each other and the office. **** continued to request General Manager ****** force the new roommate to vacate, which she refused.General Manager ****** gave **** the option to relet, similar to sublease, his apartment if he was no longer wanting to live at The Nest, but encouraged him to give his new roommate a chance before making that decision.
  From the first tour of the property on January 6, to the most recent phone call at 2:05pm on March 8, **** was made aware that there was a possibility he could receive new roommates. There is no written or verbal communication General Manager ****** could locate after checking all documented communications and meeting with staff members present at the time of the tour on January 6 and move in on February 1. General Manager ****** did find that Leasing Agent ***** was confident that she had notified **** and ******* that there was potential to receive an additional roommate prior to moving in. The conversation on the original tour of the property included conversation about the potential of receiving roommates and what could be done to avoid this, including finding two additional roommates or leasing out both additional bedrooms.Neither of these actions were taken, resulting in the fair and lawful placement of a new tenant in bedroom B of **** K. Tell us why here...