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Business Profile

Home Management

BK Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Management.

Complaints

This profile includes complaints for BK Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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BK Management has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *************************** I live in *************************************************************************************************** I have a bed bug problem that's pre-existent I have 50 carpet in my room that had f**** and urine all on it my carpet hadn't been changed in a year they can't keep managers are maintenance me and not here to get jobs done I have other things that's broken in my apartment that has not been done I put in the order like 3 months ago I cannot live these bed bugs I don't think that HUD should be paying my rent and have to live in these conditions I need something done ASAP I'm 56 years old for the last 2 weeks I've been sick from that carpet being in my room they close that change my carpet last year nothing has been done I'm sick and tired please help me get this done or the next step is calling HUD and tell them to stop paying rent out here they're not getting anything done out here! I've been living out here for 4 years never had problems until 2 years ago when they can't keep management it's killing out here people already don't want to live by her and then to live in conditions that were living in I don't think it's fair I don't think it's fair to hood to have to pay this rent out here hurting needs to come out here and get inspections on these apartments please send her property out here thanks please help me come get this complaint done my number is ************ I have no problem reporting this no problem at all cuz I've been on wait to get this stuff done

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/11/22 it was discovered that one of the apartments in the building I live in had a severe cockroach infestation due to neglect of an empty apartment. Many complaints were filed over the last year over the apartment. Suspicious liquids would leak through the floors into the apartment below. I, as well as many other residents, have been facing health issues due to the managements neglect. The health department has been made aware of the situation. Management has not given updates to tenants on how this situation will be handled. I have included pictures of the abandoned apartment.

      Business Response

      Date: 10/17/2022

      This situation was just brought to our attention last week. We had no idea that the tenant had vacated. His lease had not termed. Once we were made aware, the situation was taken care of within 24 hours. 

      Customer Answer

      Date: 10/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      Cockroach infestation is still an issue throughout the entire building. Company has been rude and dismissive of the severity of the situation when contacted otherwise.

      Regards,

      ***************************

      Business Response

      Date: 10/20/2022

      The apartment has been cleaned out. Pest control has been to the complex three times in the past 10 days. We have cleaners scheduled to clean the common hallway area. All residents have been notified. There is nothing else BK Management is required to do at this time. 

    BK Management is NOT a BBB Accredited Business.

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