Reviews
Customer Review Ratings
Average of 426 Customer Reviews
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Review fromDanielle C
Date: 08/04/2025
5 starsI love these beds so much this is my third purchase of the nectar bed. they are so comfortable and it’s like sleeping on a pillow. i’m a side sleeper and it’s perfect i never wake up with shoulder pain or hip pain anymore.Review fromJacquelynn G
Date: 08/02/2025
1 starMy mattress has not yet shipped for over a month. I have reached out to customer service numerous times and have repeatedly been told that the mattress is in the warehouse and they are just waiting on the shipping number. This is ridiculous and clearly not the case as warehouse space is valuable. The item is clearly on back order but they refuse to be honest about it. I would avoid ordering from Nectar, or if you do want a Nectar Mattress, do not order from the directly (go through a furniture retailer) so hopefully you avoid the issues I have had.
Nectar Sleep
Date: 08/07/2025
We are truly sorry that you experienced an unexpected delay with your mattress order. This is never the experience we want for any of our customers. We know how important it is to have your mattress when you need it. We see now that your mattress has been delivered, but one of our senior customer advocates has reached out to try to improve your experience. Please be on the lookout for their contact and let us know if there is anything else we can help with!Review fromDale T
Date: 07/31/2025
5 starsSince sleeping on Nectar mattress I have quit visiting my chiropractor weekly. The Nectar customer service suggested the nectar premier memory foam mattress based on my sleep habits.Nectar Sleep
Date: 08/04/2025
Hello Dale! We're so happy to hear you're sleeping better and no longer needing those weekly chiropractor visits! It's great to know the Nectar Premier Memory Foam mattress has made such a positive difference. Thank you for sharing your experience. We're always here to help if you need anything else!Review fromAshley T
Date: 07/28/2025
5 starsWe bought our first Nectar mattress almost 8 years ago when the company first started and it was the best mattress we’ve ever had! We just passed that mattress onto our almost teenage son so we could upgrade to a split king with the adjustable base. LOVE LOVE LOVE! I recommend Nectar to everyoneNectar Sleep
Date: 07/30/2025
Hi there Ashley, we are so excited that you took a chance on us here at Nectar. You've been with us since the beginning and love that you've returned to continue your nights of great sleep. We are excited to have you as part of the Nectar family!Review fromTy N
Date: 07/26/2025
5 starsWe purchased a similar hybrid mattress that was great but caused me back pain from being too soft. Upon friends recommendation we returned it and got the Nectar. Phenomenal decision. Zero break in period. Any future mattresses will be from Nectar.Nectar Sleep
Date: 07/30/2025
We're thrilled to hear that switching to a Nectar mattress has made such a difference for you. It’s great to know it hit the sweet spot right away & that’s the kind of comfort we aim to deliver!
We’re also honored that you’re considering Nectar for all your future mattress needs. It truly means the world to us to have earned your trust (and your back’s approval!).
Thanks again for being part of the Nectar family. Here’s to many more restful nights ahead!Review fromSuzy B
Date: 07/24/2025
5 starsI bought the bundle and the extra frame. Easy to assemble (my boys did it). Comfortable and great pillows but the sheets are scratchy. I pre washed them before I put them on. I hope they soften up with each washing!Nectar Sleep
Date: 07/27/2025
Hello Suzy! Thank you so much for your feedback! We're thrilled to hear that the bundle was easy to assemble and that you're enjoying the comfort of the mattress and pillows. We're sorry to hear the sheets feel a bit scratchy at first. They’re designed to soften over time with each wash, so we hope you’ll notice a difference soon. In the meantime, we truly appreciate your honest input, and we’ll be sure to pass it along to our product team. If you have any further concerns or questions, we're always here to help!Review fromKendra O
Date: 07/18/2025
1 starI will never shop with this company ever again. I decided to splurge a bit on a mattress, I was told July 11th through the 17th that I would see my unit shipped ( I placed my order July 3rd). The unit never shipped & for updates I had to call into customer service. When I called customer service, Gerald told me that I would receive the tracking within 24 to 48 hours since fed ex has my unit. I call back on Friday because I never received an email with tracking and was told I’d have to wait an entire week to receive tracking so the 25th. How is that fair to the customer? Not only that, they offered me only $40 which mind you I had to fight for the extra ten since he started with 30 and had the audacity to say that’s all he can do to make sure I don’t cancel. 0/10 customer service just lies and they never inform you about any issues. If the unit was back ordered this should’ve been mentioned on the site.Nectar Sleep
Date: 07/22/2025
We are so sorry for the delay you experienced with your mattress. We know how important it is to have your mattress when you need it, and this is never what we want for any of our customers. One of our senior customer advocates has reached out to ensure your full refund has been processed for your cancellation. Please let us know if there is anything else we can do to help!Review fromJohnil Q
Date: 07/15/2025
1 starMold on One of Three Identical Nectar Mattresses—Warranty Denied
I own three Nectar mattresses purchased over the past few years. All have lived on metal platform frames at least a foot off the floor—never directly on carpet or hardwood. Two are perfectly fine; one developed visible black mold on its underside, which led to weeks of unexplained fatigue, dizziness, and brain fog for my spouse and me.
Because the mattresses share the same environment, airflow, and care routine, I suspect this unit arrived with dormant spores that slowly bloomed. Unfortunately, Nectar’s warranty team dismissed the claim in minutes, citing a blanket exclusion for “mold.” Their warranty contract also mentions that removing the permanent cover voids the warranty—so there’s no safe way to launder the fabric if something goes wrong (though does it even matter if it's not covered anyways?)
Mold can form from manufacturing or storage conditions—not just customer misuse.
You’ll pay over $1000 for a mattress advertised as having a warranty, only to discover critical exclusions after a problem appears.
On top of that, I was offered an extra warranty for $130 in that same checkout flow which I ended up purchasing. When trying to submit a claim through them which I now see is through the company "Extend", they *also* denied it, citing the same blanket exclusion for mold, so there was really no point in buying the extra warranty.
I am still hoping Nectar will revisit the claim and at least offer *something*. Until then, I can’t recommend the product or the warranty process. Mattresses aren't cheap, find one where you can have the peace of mind that if something goes wrong the company will have your back.Nectar Sleep
Date: 07/21/2025
Thank you for taking the time to share your concerns. We sincerely apologize for the experience you and your spouse have endured. We understand how frustrating this must be, especially after investing in multiple mattresses and an extended warranty. One of our senior customer care advocates will be following up with you directly to review your case in more detailReview fromJaime C
Date: 07/15/2025
1 starWorse customer service ever. Long story made short. They did nothing to rectify the situation and or help us in the end. Received a faulty mattress that arrived in a box that was torn up and looked like it was run over by a train thanks to FedEx. We simply requested a new mattress be sent and they haul the other one away that was in a damaged box and they would not do that. They said that we had to open it up and prove that the mattress was damaged and I was not comfortable with that. It was not my fault that FedEx delivered a faulty package and nor was I going to risk opening up a sealed mattress that could have damage to it when they could take it back and send a new one. I paid $1,000 and expect a nice box to be delivered with a fresh product in there and not risk or worry that it potentially got damaged. How is that the consumer's fault?? Nobody helped and in the end, we sent it back, and requested a full refund!Nectar Sleep
Date: 07/31/2025
Hi Jaime,
We’re truly sorry to hear about your experience and want to sincerely apologize for the inconvenience and frustration it caused. We understand how important it is to receive your purchase in excellent condition, especially when making a meaningful investment, and we’re sorry we fell short. We can confirm that your order has been returned and fully refunded. Additionally, a Senior Customer Advocate has reached out to offer any further support you may need. Above all, we deeply regret not recognizing the opportunity to show more empathy and understanding in your situation. Your feedback is incredibly important to us, and we’ll continue working to improve how we offer support.Review fromFrank I
Date: 07/15/2025
5 starsGreat pillows, maintains minimal heat as advertised. Keeps you cool at night. Definitely worth the price.Nectar Sleep
Date: 07/20/2025
Hello Frank! Thank you so much for your kind words! We're thrilled to hear you're enjoying the pillows and that they're keeping you cool at night just as promised. Comfort and quality are top priorities for us, so it’s wonderful to know they’re living up to expectations. If you ever need anything else, we're here to help!
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