Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17,2025 I ordered a Dreamcloud mattress with white glove delivery (order #********). Delivery was subsequently scheduled for 5/6/25 between 12and 5 pm. I was told we would receive a call 1 hour before the delivery. The morning of 5/6/25 one of my children picked up our old mattress for their use in a spare bedroom so I needed the delivery so I would have a mattress to sleep on the night of 5/6/25. At 6:00pm I had not received a call nor had the mattress been delivered. I called your customer service number and after trying to reach "HUB" (the delivery carrier???) they could not tell us what happened nor could they tell us if/when we would get the mattress. That night I went to a local mattresses store and bought a mattress that was delivered 5/7/25 so I only had to sleep on the couch for one night. On 5/7/25 I contacted Christopher T at Dreamcloud and told him what happened and asked that they cancel the order since you had not delivered on your commitment to deliver that mattress between 12 and 5 on 5/6 AND because you could not tell me when or if I would be getting the mattress when I called, which forced me to buy a new mattress, I needed to cancel my order. Christopher confirmed the cancellation in an e mail to me dated 5/7/25. The credit to my credit card came through on Sunday 5/11/25 and it was $216.41 less than I paid. Today I was told that the white glove delivery, that caused the problem, is non-refundable. So the delivery company gets paid when they did NOT make the delivery???? I was also told that you have nothing to do with the White Glove delivery. If something happens it is not Dreamcloud's fault. I asked where in my sale paperwork does it tell me that if I cancel that the White Glove delivery charge is non-refundable. Since the sale was not completed due to the negligence of Dreamclould's contractor I think it is only correct that a full refund is provided. I would like my remaining $216.42 refunded to me. Thank you.

  

  Business Response

  Date: 05/15/2025

  We are so sorry that this was your experience with your White Glove Service delivery. We strive to provide the best experience for our customers and hate to hear that you had to get a mattress elsewhere. We understand why not getting your mattress delivered when you're expecting it can be an inconvenience and cause frustration. One of our senior customer advocates has reached out to help!

  Customer Answer

  Date: 05/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #D-******** I have had nothing but issues with dreamcloud, first off they sent me a headboard and frame set that was cracked in half and damaged in many areas, fedex even had an alert on there website showing the box was damaged in transit, dreamcloud then had me send pictures of the damage and as of today I still have not received my refund back to my credit card. then I can not use the mattress they sent me without a frame, not only that i did not like the mattress when I unboxed it , I am requesting a full refund back to my credit card for this damaged bedframe set which I sent in pictures of and the mattress I can not use on a damaged bed frame

  

  Business Response

  Date: 05/19/2025

  Thank you for bringing this to our attention. We're truly sorry to hear about your experience.
  We see that you're currently working with a Senior Advocate, and we're just awaiting a few additional details from your end to move forward. To help expedite the resolution, please respond to the email we previously sent.
  We appreciate your patience and look forward to resolving this for you as quickly as possible.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  i am requesting a return and refund of the mattress   it is to firm for me, 
  
  
  
  Sincerely,
  
  
  
  *** *******

  

  Business Response

  Date: 05/26/2025

  We are happy to work with you on your return. A senior customer advocate has reached out to help resolve this for you. Please respond back to them directly so we can ensure you're taken care of quickly!

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received 1 email from the senior manager and I am shocked at how poorly ran this company is.  First off in her email she mentions the bed frame saying she wanted pictures, I ALREADY SENT IN THOSE PICTURES 1 MONTH AGO AND THEY ALREADY REFUDNED ME FOR THE BROKEN DEFECTIVE BED FRAME.    i now want to return the MATRESS.  HOWEVER I HAVE MOVED TO A NEW ADDRESS  605 E HOUCK STREET HERRIN IL 62948..WHEN CAN THEY PICK IT UP?  I HAVE BEEN EMAILING DREAMCLOUD FOR A MONTH TRYING TO RETURN THE MATRESS AND THEY ARE NOT RESPONDING TO MY EMAILS

  
  
  
  Sincerely,
  
  
  
  *** *******

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received 1 email from the senior manager and I am shocked at how poorly ran this company is.  First off in her email she mentions the bed frame saying she wanted pictures, I ALREADY SENT IN THOSE PICTURES 1 MONTH AGO AND THEY ALREADY REFUDNED ME FOR THE BROKEN DEFECTIVE BED FRAME.    i now want to return the MATRESS.  HOWEVER I HAVE MOVED TO A NEW ADDRESS  605 E HOUCK STREET HERRIN IL 62948..WHEN CAN THEY PICK IT UP?  I HAVE BEEN EMAILING DREAMCLOUD FOR A MONTH TRYING TO RETURN THE MATRESS AND THEY ARE NOT RESPONDING TO MY EMAILS
  
  
  
  Sincerely,
  
  
  
  *** *******

  

  Business Response

  Date: 06/03/2025

  We sincerely appreciate your cooperation and patience as we worked together to resolve this matter. Your time and understanding have been greatly valued. We have issued a refund in response to the issue, and we thank you for giving us the opportunity to address and resolve your matter.

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website falsely said that the sheets were $600 dollar sheets and that they were 100% cotton. I have tried to chat and call with no resolution. All I asked for was 100% cotton sheets like they said I would receive. They told me bc it was a gift and part of the bundle that I got the lien.. really polyester sheets with it. However when I go to my invoice and I click that item… it brings up that the item is 100% cotton. If there is a difference A. They should have a link that specify the correct blend… B. The price is completely off if their polyester linen sheets. They are not values at $599. Feel free to contact me.

  

  Business Response

  Date: 05/17/2025

  We sincerely apologize for any miscommunication regarding your order and we greatly appreciate you taking the time to bring this matter to our attention. According to our records, we can see that a resolution is in progress and that a senior customer advocate has reached out to open a direct line of communication. Please respond to the email that's been sent so that we can ensure we can get you taken care of as quickly as possible. Thank you for your continued patience as we work towards a resolution together.

  Customer Answer

  Date: 05/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dream Cloud bundle on 4/29/25- it included a Dream Cloud Premier Rest Hybird Mattress, Adjustable bed frame, extended insurance on the adjustable bed and a Serenity bundle that came with a mattress protector, 2 cooling pillows and sheets. However, I realized I did not include white glove service and called back the same day and spoke with *****. He advised in order to include white glove on the existing order it would need to be cancelled. So, he cancelled the order on the 29th. I reordered everything the same day with the white glove service.
  Today, Fedex left the adjustable bed and mattress on my front porch. I also received an email that the Serenity bundle was delivered today, but it was not delivered. I need these cancelled items to be picked up from FedEx and I have been on hold with Dream Cloud customer almost 45 minutes and still have not spoken to anyone. I also sent them an email. Please also note, the cancelled items were not done properly and I was charged $4600 and some change. I filed a dispute with my bank yesterday and Dream Cloud has refunded the money today. This has been an absolute nightmare. And I still do not have my current order.

  

  Business Response

  Date: 05/07/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this experience has caused. It appears that, despite your cancellation request on April 29th, the items from your original order, including the mattress and adjustable bed frame, were mistakenly processed and delivered. You should not have received these items, nor should you have been charged. Our records indicate that a Senior Customer Advocate has since contacted you, and it has been confirmed that everything has been picked up and the order has been canceled. We appreciate your patience throughout this process, and we want to assure you that we’re committed to preventing similar issues in the future. If there’s anything else you need, please don’t hesitate to reach out. We’re here to help and will make sure your concerns are fully addressed.

  Customer Answer

  Date: 05/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DreamCloud advertises 1-2 business day shipping on items. My item was ordered on the 19th and has not shipped. Customer service does not answer calls or emails. Additionally, the business is unable to tell me when my order will be shipped. The advertising they provide is categorically false and misleading.

  

  Business Response

  Date: 05/01/2025

  Hello *******,

  Thank you for bringing this to our attention. We understand how important clear and timely service is, and we regret to hear that your experience fell short of expectations. We recognize there was an opportunity for improved communication throughout your order process, and we appreciate you sharing your perspective so we can continue to refine how we support our customers. We’re glad to share that a Senior Customer Advocate has since connected with you directly and was able to help resolve the matter. If there's anything further we can assist with, please don’t hesitate to reach out. Thank you again for your feedback.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Mattress on 4/3/25 and still have not received my mattress after 3 weeks. Every time I speak to a customer service rep they tell me something different than the last Rep. One Rep yesterday said my mattress will ship in 1-2 Business days and then today it is the same story of Delays with some Reps stating I won’t have it till May 10th . Dream cloud seams like a scam there website still says mattress in stock and ships 1-3 Business days

  

  Business Response

  Date: 05/01/2025

  We regret to hear about the challenges you've encountered, and we understand how disappointing it must be when expectations around delivery aren’t met.
  Customer satisfaction is very important to us, and we regret that we were not able to anticipate the delay that impacted your order. We recognize that receiving inconsistent information only added to the frustration, and we’re taking this feedback seriously as we work to improve our communication.
  We are currently working with you to ensure this issue is addressed and resolved appropriately

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9 I placed an order for the DreamCloud Premier Rest Hybrid Mattress. On the very same day I received a call asking if I wanted to opt to take a different mattress for 1-3 day shipping. I opted in. And received a confirmation email the same day. After speaking or chatting with no less that 5 people in the last 1.5 months I’ve been assured no less than 5 times that my mattress will ship that same week. I have yet to receive my mattress. Whether through phone or chat, customer service rep or supervisor I have been lied to over and over again. I’ve already been charged the payment for a mattress I don’t have which is substantial. Please help us get our mattress.

  

  Business Response

  Date: 04/26/2025

  We sincerely apologize for this unexpected delay and any frustration this has caused you. This is not at all the kind of experience we aim to provide our customers and we truly regret that we have not lived up to your expectations. According to our records, our team has been in contact with you to assist with a resolution and your mattress has been delivered. Thank you so much for your continued patience and cooperation as we've worked to resolve this issue. If there's anything else we can help with, please don't hesitate to reach back out to us directly.

  Customer Answer

  Date: 04/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 3/27 while traveling on advice from ******* I held the ship date because he told me I’d receive items in 3-4 days. I didn’t want them sitting on my front step. Updated the ship date to April 1. Received all items except the mattress. Most important item. Have called and messaged no less than 5 times. Given the run around. Edwin refused to give me a supervisor. Finally got **** yesterday. He tracked the mattress to the warehouse. It was never processed to ship. He said maybe it would ship by week end or Monday. It’s coming from CA. I paid at the time of the order and have not received the mattress. Terrible inefficient customer service. Had someone taken the time to look into this when I initially inquired I’d have the mattress. Was offered $30 for the inconvenience (on an $1800 order). No thank you. Want the mattress this week. I shouldn’t be waiting this long for their mistake

  

  Business Response

  Date: 04/09/2025

  We sincerely apologize for the unexpected delay that has impacted your mattress shipment and for any inconvenience caused. This is not the kind of experience we want for our customers, and we understand your disappointment. Our team is committed to providing the best overall customer experience, and we regret to hear that the service provided fell short of your expectations. We truly appreciate the feedback you have shared; it helps us continue to improve and better serve you. A senior customer advocate has reached out to you to establish a direct line of communication. If you have any further questions or need additional assistance, please feel free to reply directly to them. Thank you for your patience and understanding as we work to resolve this issue.

  

  Business Response

  Date: 04/09/2025

  We sincerely apologize for the unexpected delay that has impacted your mattress shipment and for any inconvenience caused. This is not the kind of experience we want for our customers, and we understand your disappointment. Our team is committed to providing the best overall customer experience, and we regret to hear that the service provided fell short of your expectations. We truly appreciate the feedback you have shared; it helps us continue to improve and better serve you. A senior customer advocate has reached out to you to establish a direct line of communication. If you have any further questions or need additional assistance, please feel free to reply directly to them. Thank you for your patience and understanding as we work to resolve this issue.

  Customer Answer

  Date: 04/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23175740, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  Customer Answer

  Date: 04/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23175740, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I urgently called ****** and DreamCloud about a system issue. I was promised a mattress protector, a sheet set, and a cooling pillow. As soon as I realized I didn't receive what was promised, I even requested my mattress to be returned for a refund. They assured me twice that they would open a case and resolve this for me as soon as possible. However, I have not heard back from anyone. Please, I need what was promised to me. Thank you.
  lee ****** *********************** ********** *******************

  

  Business Response

  Date: 03/27/2025

  Thank you for reaching out and sharing your feedback. The ******** ***** ****** is offered as a gift with purchase exclusively for orders placed directly through the DreamCloud website. This promotion is not available for purchases made on third-party websites such as ****** or through any of our authorized retailers. We apologize for any confusion regarding this offer and understand how expectations may have differed. A senior customer advocate has reached out to you to establish a direct line of communication for any additional questions or concerns you may have.

  Customer Answer

  Date: 04/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. This company was awesome and great. They made it right over a little misunderstanding. I love everything about dream cloud.

  
  
  Sincerely,
  
  
  
  *** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not received product, keep contacting customer service via all outlets and get the runaround with no clear answers, spent entirely too much money to not have either my product or my money back. Finally talked to someone today that guaranteed I would have a refund, now company is saying they cannot give me a refund yet.

  

  Business Response

  Date: 03/25/2025

  We understand the importance of providing our customers with the most accurate shipping estimates possible and we are very sorry that we were not able to anticipate the delay that impacted your order. We appreciate you letting us know about your experience as we are working tirelessly to provide the best experience possible and we value every bit of feedback we receive. Our records indicate that your Dreamcloud order was refunded due to a shipment delay. We are sorry you did not get a chance to give the DreamCloud Premier Rest Hybrid a try and appreciate your patience while we worked to assist you with your request. If you have any questions or would like to replace the order. please reply directly to the email we have sent you so we can provide further assistance.