We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

NuSash of Indianapolis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to reach nusash to get information on a window replacement. Every number I call is not in service. If you can provide any information it would be appreciated

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased windows and sliding doors for my home in ****. It came with a lifetime warranty for materials and craftsmanship. My windows have something in between the panes of glass that cannot be cleaned. *****, at NuSash, says the panes need replaced and it would cost $2900 in labor. This was in May 2023 after a couple of months playing phone tag because he has a restricted number, and scheduling ***** to come out and measure my windows. ***** and I disassembled several windows to take measurements for new panes. This took less than 1 hour. I could change all the panes in less than 4 hours. I questioned why $2900 in labor? We finally agreed to NuSash providing the replacement panes at no cost. I will have them installed. I have a voice mail recording from ***** telling me that he would be ordering the panes. This was in May. He returned my call I made to his assistant today, 8-29-2023, for him to call me with an update and now he says that he did not order the panes and doesn't remember and hangs up. Then I send him the voice mail recording that he sent me in May saying he was ordering the panes and he says he has covid and cannot help me and hangs up. Ridiculous! The only reason I got ahold of him today is because his assistant quit and she gave me his restricted number, ************ This is likely my only last hope to get these windows fixed by NuSash. Can you help?

    Business Response

    Date: 11/21/2023

    NUSASH has a LIMITED LIFE TIME WARRANTY on our window installations that allows for no charge for faulty materials but does specify that there is a charge for truck stops and labor for replacing faulty materials. 

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2020 I purchased new doors from NuSash of Indianapolis with a lifetime warranty. Original down payment of $997 was made on 4/27/2020. The remainder was paid when the invoice became due. Invoice number was ******. I am working with my bank to find the amount paid but I believe the total amount was between $2,500 - $3,500 for 2 doors.NuSash committed to a lifetime warranty to fix any defects. In early *********************************************************** that the door was installed improperly as they used *** under the frame of the door. The *** has been soaking up water and rotting the doorframe. If it continues to remain as is the new flooring will be damaged as well do to the water damage. Furthermore, around that same time water began to seep between the window panes. I immediately called and emailed them to resolve. After multiple phone calls and emails the company has not yet scheduled a time to fix or replace the door. The company refuses to schedule a time to fix it. Each time I call I am told to call back in a week or given an excuse as to why they are unable to come out in a timely manner.I am requesting the company honor the lifetime warranty to replace/fix the door as it is damaged and/or repay me the amount of the door and I will get another company to do the work.

    Business Response

    Date: 09/06/2022

    The company has resolved the issue with the consumer.

    Customer Answer

    Date: 09/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

     

    Note: *********** did resolve the issue; however, they showed up unannounced to my home causing me to rearrange my schedule. This company is in serious need of an organizational overhaul.


    Regards,

    *************************

NuSash of Indianapolis is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.