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Business Profile

Web Design

Stellar Tech Assist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 18, 2025, I and my wife **** ********, purchased a HP wireless Laser printer model M140w at Best Buy in ********. As per manual instructions, I visited **********, provided pertinent information to download the wireless software. It failed twice. A chat box opened and offered technical assistance and asked for my telephone number. Within minutes, I received a call from ************. "***** *****," with a heavy Indian accent, said he needed to inspect my ** to diagnose why the downloading of software fails. He inspected the ** via remote access and stated that the ** has malware, and I need anti-malware. He offered ****** Lifetime 360 antivirus for $1589.4. He charged my card No.****************(no longer active). After investigation, the scammer has a Square Account under ******************** ********. On 23 September 2025, I reported this cybercrime to Square at **************. After the transaction, he proceeded to provide a customer ID No. ************. He instructed me to use ************** or email ********************************************* for future assistance. He did not install any Norton antivirus, nor download the wireless software for the printer, and vanished. I contacted ***** credit card and alerted them about a potential scam (case # C-202509221611). On 19 September 2025, I filed a cybercrime report with the *** and the *** Internet Crime 3(IC3), case No. encrypted). I also launched a cybercrime report with HP(Case No.**********). Both *********************** and ** have confirmed in writing that they have absolutely no business relationship with Stellar Tech Assist, whose website fraudulently provides Norton Global Partner ID: ******************************* is a business in ************: LLC ID22773832 In addition to $1589.04, this cybercrime has cost us an excess of $1800 in loss of wages, dealing with various agencies to report and explain the cybercrime, and filing complaints.

    Customer Answer

    Date: 09/29/2025

    Thank you for contacting me. I appreciate it. To help BBB with the investigation, here is another vital piece of information:


    The scammer used the telephone  number of Stellar Tech on September ******* @ 9:31 PM
    On 25 September 2025 Stellar contacted me and left  voice message. The scammer is associated with Stellar The scammer is also an Indian. The website for Stellar falsely claims to be a distributor of Norton Life Lock . ****** has confirmed that it has no business association with Stellar. 

    Customer Answer

    Date: 10/07/2025

    On 07 October 2025, the ************************* contacted me to inform me that Stellar Tech Assist indeed attempted to help install the wireless software for the ** Laser Printer and charged $1589.04. However, upon ******* inquiry about proof of service, Stellar LLC failed to present evidence.

    In light of the above, we now know that Stellar Tech Assist engaged in fraud against me, ********, and ***************. Stellar did not install Norton or the wireless software for the printer.

    As per confirmation of ** and Norton Lifelock , Stellar is not their authorized subsidy or contractor. ***** has disputed the charge and investigating the fraud and online scam. 


    I will keep you updated on the progress of this investigation. I believe Stellar Tech Assists license to operate a business in ******* should be revoked. 

    Thank  you , 

     

    ****** Asskaryar 

    Customer Answer

    Date: 10/07/2025

    Evidence from *************** and ** that these two companies have no business relationship with Stellar Tech Assist ,LLC. 

     

    Customer Answer

    Date: 10/14/2025

    The ********** ( Credit Card) has resolved the dispute over the $1589.04 charge by Stellar Tech Assist ,LLC in an *******. Stellar Tech Assist has failed to provide proof of  service to the customer.   This resolution has proved that Stellar Tech Assist engaged in fraudulent and unlawful business practice to hack the ********** without authorization from ** or Norton Lifelock to install wireless software or antivirus/antimaleware to our PC. Please review the attached communication from ***********

     

    thank you ,

    ****** /Anna 

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking confirmation that my subscription is cancelled in writing by the business, Stellar Tech Assist. I subscribed to the business on Nov 19, 2024 and paid $265 and have a customer ID **********. I tried calling and the phone numbers for assistance were not taking calls. Finally I got a representative on the phone and she said I'm not eligible for a refund. I asked for cancellation of my subscription. Representative, ******, verbally said my subscription is cancelled as of today, July 29, 2025. I would like to receive a written confirmation of cancellation from this business. Otherwise, I'm afraid they will continue charging me for a subscription that I don't want.

    Business Response

    Date: 08/10/2025

    Dear Customer,

    Please rest assured, you will not be automatically charged for the subscribed service. Your subscription does not include any form of recurring billing, and no payments will be processed without your explicit authorization. Regards.

Stellar Tech Assist is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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