Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truck sold 'as is.' I asked at the time of purchase if there was frame damage and if it was safe to drive. The dealer confirmed the truck was inspected and it was safe to drive. They told me no frame damage.I emailed them on June 24th 2022: "Hey *******,I know there is no warranty but can you confirm this was safety checked as stated in the office? There is spray foam and spray-painted old license plates underneath the vehicle holding things together. Can I confidently drive my family around in this?"Response from Dealer: "Good Morning ***, It looks like somebody used it as metal to weld. We took it on trade but we did get it inspected including the frame. Not sure how he missed that. I would be confident in it, the person who traded it, we have known him for a few years so I would not expect him to do anything crazy because he used it to drive his kids around"I have been trying to sell my vehicle and saw that ******** pulled up a frame damage report. I called to have them correct it. They said they can't- it goes through Autocheck/ Experian.Autocheck reported structural frame damage on 5/31/2022 and 6/06/2022 over a month before I purchased the vehicle.I contacted my loan company. They contacted Midwest Motors. Midwest claimed to not know about the frame damage but did tell them that yes, they got it from an Auction, which is not what I was told. Auction isn't a guy driving his kids around. I asked about previous damage and was told nothing. I was even told there was a clean Carfax!I have had offers for this vehicle but I will not sell it, knowing what I know now. No dealer should be able to sell a vehicle reported as structural frame damage.They offered to buy the vehicle back at nowhere near the purchase price. I thought at first, wow, these are good people. Until I did some more digging and realized why they were offering to buy it back- which is shown in the Autocheck.I would like this resolved by being paid the purchase price.

  

  Business Response

  Date: 03/07/2024

  Hello ******,

  Attached is the Carfax report which states NO FRAME DAMAGE. Carfax is the leading history report in the car industry. We have a FREE Carfax available for EVERY one of our vehicles on the website. Nobody told the bank that we got it from auction that is a lie and most definitely nobody told you it had a clean carfax when clearly there was an accident on the carfax posted on our website for the world to see. It was a local trade in. You bought an 08 F-150 with 156k miles on it and drove it for two years then decide to come and complain that it was not safe to drive even though you drove it for two years? We offered to buy the truck back at $3000 over what it is worth currently but that was not enough for you. At this point we are not willing to buy it back or take it on trade. 

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  ******* and Team - I have attached the emails (from the day of purchase) with photos of a spray painted license plate welded onto the frame. I took you on your word as a consumer that the frame was safe and reputable. That you would not sell me a vehicle with severe frame and structural damage listed.  And you're right, taking your word, I drove it and had no way of knowing that there was severe frame damage because I wasn't told when I asked prior to purchasing the car. In the email I attached you confirmed again that it was safety inspected and that the frame was good. Who in the world inspected it if an auto auction claims it has severe structural damage not even a month ebfore I buy it, but then you get it and it's all good to go all of a sudden? I'm trying to tell you that I can't sell the car because of information I came across as an individual. Your a business that does this for a living but you're trying to say you somehow didn't know about this (what Experian confirms) auto auction? That you didn't know about the damage?  The only way I found out was when I go to sell the vehicle (which I have put less than ***** miles on it in almost two years because I'm afraid to drive it) that ******** doesn't use Carfax as a main source of truth. They use Experian Autocheck, which clearly states severe structural damage and is attached in my first message. It also states that the auction was not even 30 days before I purchased the car where the damage was listed. There are no safety inspections listed prior to my purchase either.

   

  Something isn't adding up here, fellas. 

  
  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought a car 10 days ago . The engine blew up on the second day. I called ***** and was told nothing they could do about it. It was a $33,000 car. My mom and I came to talk to them and was cussed out and threatened. I still have to pay the finance company and I don't have a working vehicle only 10 days in.

  

  Business Response

  Date: 05/17/2023

  You can't even get your story straight. The engine blew up now just a few days after you bought it? Yesterday you said the differential blew up 30 days after buying it. What is it? And no it is all on camera who cussed who out and who told who to go back to their country. Do not worry it will come out.