Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-19-2025 trying to rip me off with hidden fees

  

  Business Response

  Date: 06/19/2025

  Mr. ******** lives in ********, which is not reciprocal with *******, so we had to collect those taxes for ******* as well as ******** so that we can send it with the titlework to complete the transaction. We are not doing anything "crooked "as he states, and we tried to explain this to him.  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  They tried to charge me for a warranty that was not on price breakdown after I asked to see it then he comes back with a different monthly pmt after I called him out on it and still no warranty at all on paper just him dripping mo. ***. They wouldn't of did so if I hadn't said anything.  I am out of state and have got quotes from several other out of state car lots and nobody tried charging me taxes because I will pay them when I go to get tags . They tried to charge me thier state taxes AND my state taxes plus other fees!!  Very crooked people I would never tell people to do any kind of business with in anyway!
  Cam ********
  

  

  Business Response

  Date: 06/20/2025

  We respectfully disagree with the claims made by *** ********* as they do not accurately reflect the facts or our standard business practices.
  

  No Hidden Fees or Misrepresentation
  The documentation provided to *** ******** clearly outlines the full breakdown of costs, with no hidden fees involved. The warranty, which he refers to, is a back-end product and thus not listed on the initial bill of sale. However, this product is always discussed with the customer during the purchase process, as evidenced by the screenshot *** ******** himself submitted. Offering and encouraging the purchase of a *************** Contract (VSC) or warranty is common practice at all used car dealerships. If a customer chooses not to proceed with this coverage, we always revise the payment terms accordingly. The finalized Purchase Agreement always reflects any selected back-end products or protections.
  Arizona Sales Tax Clarification
  With regard to sales tax, our team strictly adheres to Arizona state tax law. ******* is a non-reciprocal state with Indiana, meaning sales tax is collected from Arizona residents at two pointsthis is a matter of state law, not dealership discretion. We explained this to *** ******** during the transaction, though it appears there may have been some misunderstanding. Furthermore, the online calculator he used to estimate costs did not account for the correct vehicle price, resulting in a discrepancy of nearly $1,000 as well as the additional tax.
  Vehicle Condition Disclosure
  *** ******** also raised concerns about vehicle damage, specifically citing curb rash on the rims. Our records show that our sales consultant sent two comprehensive walk-around videos that included detailed close-*** of the rims and any imperfections. We follow a strict video policy for out-of-state customers to ensure transparency, and in this case, every effort was made to show the vehicles true condition before purchase.
  

  Credit Application Process
  Regarding the credit application, *** ******** requested that we secure the best financing terms available. He did not instruct us to limit submissions to a specific lender or number of banks. Had he made such a request, we would have honored it without issue. His application was handled in the same manner as any other customers, with the goal of obtaining the most favorable approval.

  *** Crawfords dissatisfaction appears to stem largely from our inability to discount the vehicle by $2,500 and his unfamiliarity with Arizona's tax requirements. We firmly believe our team followed all standard procedures and provided clear communication throughout the process. Given that all actions were consistent with company policy and applicable state law, we do not believe any further action is warranted at this time.

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally went in to buy a new car. They allowed me to put $1000 down for my down payment (with the intent to pay another $1000 for the last of the down payment when I got paid next) so I could drive it off the lot so I had something to drive. A little less than a week later, they said I had to return the vehicle due to the bank revoking my loan because of frame damage. I had returned it and no one was there to help get my refund back. Ive called several times, as well as family members, to talk to someone about it but there hasnt been a phone call or email back from them. I live 2.5 hours away from Indy Auto Man and I cant keep going back and forth if the Finance Manager isnt in.

  

  Business Response

  Date: 06/12/2025

  We are seeking clarification regarding why this complaint is still marked as unresolved. I personally spoke with ********* ******** on June 2, 2025, to address the issue in question. During our conversation, we reached a mutual agreement, and a check in the amount of $1,000 was issued as part of the resolution.
  The check was successfully cashed on June 9, 2025, and the customer expressed satisfaction with the outcome. The call concluded on positive terms, and there were no outstanding concerns communicated at that time.
  Please let us know if further action is required, or if there is additional information needed to formally close this case.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ********* ********

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 f150 on 4-28-2025 for $41k cashier check and the vehicle had a complete engine failure 4 days later on 5-2-2025. The dealership has been less than helpful and giving me the run around and costing me hundreds soon to be thousands. They want another $9k to fix it that I don't have and wasting time and giving very misleading responses and information. I looked up reviews and it appears this is common with significant 1-star responses regarding this matter. I have been towing the vehicle and paying for rental to get to work and my son to school. It's outrageous and impacting my life is such a negative way.

  

  Business Response

  Date: 05/24/2025

  This situation has been resolved. Please contact Mr. ***** to confirm.

  Customer Answer

  Date: 05/24/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ********** *****

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased my car on April 3rd from Indy Auto Man on the cities east side. I paid cash. I waited about five minutes went in the managers office signed the papers and when I came out and asked where my car was it was then explained to me that the windshield was being ***laced. The sales *** then said if the windshield should leak then let me know immediately and the car will be brought in to be fixed immediately the charges will be covered as the part is under warranty and insuranceI was sold the car under the pretense that the car was in good working condition. When I came to pick the car up I was never told there was a ton of water inside my car or that the radio didnt work The sales *** and manager let me purchase the car and then when I asked where the car was after signing the papers I was told my windshield was being ***laced. I was then told that if the windshield leaked that the car would be fixed and covered under warranty. I drove off the lot with the car and was immediately noticed the radio volume not working. I immediately contacted the sales *** was told I would be put on the we owe you list to get it looked at. The next day after a night of severe rain I get in my car and when I backed up I could hear the water slouching around in my car. I immediately to the sales *** the windshield must of leaked. He said that it wasn't that. I vacuumed a ton of water out of the car. Drove to ********* to see my son and on the way back the car started having all these faults on the dashboard. I immediately let the sales *** know still didn't want to offer help. Had to turn the car off in park and then the car never started again. I contacted the sales *** Saturday morning he still is playing stupid. I paid to have the car towed back to you guys. That cost 500 dollars. The car sat on your lot untouched for five days where it rained for three of those days. Finally when you got the car in to look at it you discovered it was the sunroof drain that was clogged

  

  Business Response

  Date: 05/23/2025

  We assisted Ms. ******* in getting a new vehicle. We worked with her to return the original purchase and get a replacement of her choice. Ms. ******* was happy with this agreement. Please contact Ms. ******* to confirm this information

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November- ****** reached out to me regarding the vehicle I expressed interest in. We had some discussion by text and he provided a video going around the vehicle to show any blemishes. After a few calls, I spoke with ***, a credit manager. During the call, I asked *** if he would provide a list of defects with the vehicle. He said an inspection was done on all vehicles and he had nothing to report. I specifically asked if it was Indy Auto Man's position that there were NO defects with this vehicle. *** responded "Yes" and the paperwork was signed.December- the vehicle was delivered and within 24 hours I informed both ****** and *** that the vehicle has defects, the major defect being the head unit. ****** told me to get it looked at, which I promptly did and paid for the inspection. I immediately sent the paperwork to ****** and he confirmed it was received. Communication ceased until I reached out multiple times to get a response as to how Indy Auto Man would reconcile the situation. I finally received a call from a manager who claimed the faulty head unit wasn't seen as a safety issue but did admit to it not being disclosed. I mentioned the undisclosed defect has made phone calls while I was driving and it was very hazardous. He said he would go back to his management and "see what he could do."January- Communication ceased. Indy Auto Man has admitted the defect was not reported despite telling the customer (myself) that there were no defects with this vehicle. There have been no offers to reconcile the situation even after directly asking me to pay to get it inspected and the inspector verifying what I had told *********.

  

  Business Response

  Date: 02/17/2025

  Dear Mr. **************** sincerely regret that you are experiencing issues with your vehicle and understand how frustrating this situation must be. At Indy Auto Man, customer satisfaction is our top priority, and we strive to be as transparent and helpful as possible throughout the car-buying process.
  
  Prior to your purchase, our Finance Manager informed you that all our vehicles undergo a mechanical and safety inspection to ensure their key functions are operating properly. The ****** you purchased successfully passed this inspection. We take these inspections seriously to ensure vehicles meet our safety and performance standards at the time of sale.
  
  On December 8, 2024, you reached out regarding an issue with your vehicles radio. Unfortunately, the Finance Manager was on vacation and did not see the email. However, on December 10, 2024, you informed your sales consultant that you planned to have the vehicle inspected at a local mechanic shop. The consultant requested a copy of the quote so that we could explore potential assistance options.
  
  On December 11, 2024, after business hours, you provided a repair estimate exceeding $2,500. The following morning, your sales consultant escalated the matter to management. We made multiple attempts to reach you between December *****, and on December 16, a Sales Manager was able to connect with you. At that time, we explained that due to the nature of the repair, we would not be able to cover the full cost, as it was not a mechanical or safety-related issue.
  
  Prior to purchasing the vehicle, you were offered various protection plans, which you declined on two occasions. You acknowledged that by declining these plans, you were purchasing the vehicle in as-is condition and assuming responsibility for any future repairs. These terms were also outlined in the documents you signed at the time of purchase.
  
  That said, we genuinely appreciate your business and want to demonstrate our commitment to customer satisfaction. As a goodwill gesture, we would like to offer to contribute 10% toward the repair cost based on the quote provided. Please let us know how you would like to proceed.
  
  We appreciate the opportunity to address your concerns and look forward to hearing from you.
  
  Best regards,
  Indy Auto Man

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The repair for the undisclosed safety issue was over $2,500. The dealership offered to pay $350. This vehicle was advertised as having features that it currently does not have due to the defects. While the dealership is liable for the full amount, I presented the option of splitting the cost 50/50 and that was declined. Not only does the defect disable features that were fraudulently presented in the cars listing, it also creates a safety hazard and potentially, a legal hazard. I have given this company many times to correct the fraudulent actions and they have chosen to decline every time.
  
  Regards,
  
  **** ****
  

  

  Business Response

  Date: 02/21/2025

  Mr. ***** believes the alleged issue is a safety concern, but we do not agree. He claims that the radio occasionally turns on while the vehicle is running, which is neither a safety nor a drivability issue. We have explained this to him multiple times.
  As a goodwill gesturenot an obligationwe offered to cover 10% of the repair costs, as well as the diagnostic fee. This offer was made solely to assist him, despite the fact that the vehicle was sold AS-IS and without any additional protection.
  Before finalizing the purchase, our Finance Manager presented Mr. ***** with multiple *************** Contract (VSC) options. He was informed that declining these protections would mean assuming full financial responsibility for any future repairs. Mr. ***** chose to proceed without a VSC and signed several documents acknowledging the AS-IS nature of the sale.
  At Indy Auto Man, we prioritize customer satisfaction and aim to provide a great experience. While we cannot cover the full repair cost, we believe our offer to contribute 10% and cover the diagnostic fee is more than fair. If Mr. ***** declines this offer, we will not be extending additional assistance.

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Indy Auto is misrepresenting the effects of the undisclosed safety issue. The radio is not occasionally turning on. The car will literally make random phone calls while I am driving. I explained this to ********* and also let them know that it is illegal to make phone calls in certain situations in my state. That is why this is not only a safety issue, it is also a legal issue. This car was advertised by ********* as having navigation. The listing actually claims it has navigation four different times. Due to the defect that ********* claimed did not exist, this vehicle does not have the features that were advertised. I am attaching the car listing to show the fraudulent claims the dealership made. Again, this vehicle does not have navigation due to the defect I had asked Indy Auto to cover by simply paying half. That was a request of Goodwill, as the dealership listed the car having features that it does not currently possess and should have repaired the vehicle so those advertised features were available. It was only after I reported this to the Better Business Bureau that they offered any restitution and even then, it was under the stipulations that I essentially sign an NDA that they labeled as a Goodwill Agreement.
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** approval presented

  

  Business Response

  Date: 11/19/2024

  We fully understand the frustration *** ****** has experienced during this process and have worked diligently to ensure the deal was funded so she could retain the vehicle.
  
  As explained to *** ******, it is entirely within the lenders rights to request additional documentation after approval has been granted and the customer has taken possession of the vehicle. In this case, ********* required verification of *** ******** employment and income. *** ****** was promptly notified of this request and was provided with the necessary information to facilitate her employers communication with **********
  
  *** ******* employer requested additional documents before they would verify her employment, which caused a delay. After a few weeks, her employer did verify her employment with *********. However, due to the time required to receive this verification, ********* ultimately denied the loan.
  
  Our Finance Manager, ***, collaborated with a ********* representative to restructure the deal and resubmit it for approval, ensuring *** ****** could keep her vehicle. Given her status as a 1099 contractor, we worked closely with ********* to obtain an exception for her approval. After several rounds of discussions and compliance with *********'s requirements, we were able to secure the approval. *** ****** was promptly notified once the deal was funded.
  
  As required by law, we are unable to submit title work to the *** for a vehicle that has not been funded. However, on the same day ********* completed the funding, we processed the title work, and *** ****** received an email notifying her that the title work had been completed and she could proceed with registration at the ****
  
  We sincerely apologize for any inconvenience caused to *** ****** and want to assure her that we made every effort to resolve the situation to her satisfaction. We believed the outcome would meet her expectations, but if there is anything further we can do to ensure her complete satisfaction, we are more than happy to assist. *** ****** can reach me directly at ************.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought my car from here 3 months ago, and have dealt with one issue after another ever since. I reached out several times right after I bought it because I was concerned about multiple issues, I finally got someone from the service department on the phone back in July to be told I'd have to pay for the appointment if I made one to have it checked out, even those I'd only bought it a couple weeks prior Now my check engine light is on. I realize that I bought this vehicle "as-is," but for the amount I paid for it (and still owe on it), I shouldn't have all of these problems. I've been reading the reviews on ****** and this seems like a common occurrence. This place makes the buying process a breeze, then boom, the vehicles end up being complete junk. I'm a single mother and I absolutely have to have a reliable vehicle. I don't have the time or the money to keep putting into this car.

  

  Business Response

  Date: 11/06/2024

  I personally have reached out to this customer via email in an attempt to rectify this issue. She opened the email twice, but did not respond. The issue the customer brought up a week after purchase was a "break noise." There were no issues with the brakes at the time of purchase nor during her test drive. Even so, we offered to cover the cost of the diagnosis out of goodwill. 

  Three months later, the customer reaches out that the check engine light came on and Autozone told her it was the MAP sensor. An MAP sensor is a wearable item that will need to be replace for regular maintenance. Even with this issue, we tried to reach out to offer assistance, again out of goodwill. The customer ignored our attempts to rectify the situation and chose to leave negative reviews on public platforms, as well as this BBB complaint. 

  This vehicle had no issues at the time of the sale. The customer took it for an extended test drive before moving forward with the deal. Vehicles are machines that could potentially fail. We are in no way responsible for the brake sound after the customer drove the vehicle for a week or an issue that came up 3 1/2 months after the customer took possession of the vehicle. 

  With all of this being said, we are still offering to assist this customer out of goodwill.

  Customer Answer

  Date: 11/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  There were clearly things wrong with this vehicle that were not disclosed at the time of the sale. I called 6 days after I purchased it and was told I'd have to pay for the appointment if I brought it in to the service department. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/24, I purchased a 2018 **** Edge Titanium from Indy Auto Man with *** as my salesman. The vehicle was priced at $16,780 and I made a downpayment of $4250 (including the trade-in value of my car). The car had ****** miles on it. I left the car lot at 12:06 pm and at 1:10 pm, my check engine light came on. I called the business back and they told me to take it to their service department. I took it there the next morning at 9:25 and they told me that the problem was just a spark plug and replaced it (done at 12:00 PM). I then left the service department. On 8/15/24 at 1:30 pm, my car stopped accelerating on the interstate and popped up with the check engine light again along with a message stating that the engine was overheating. I pulled off to the shoulder with my hazards on and called the service department. They sent me to voicemail so I called the dealership. They transferred me to the service department who then told me they would send a tow truck. At 1:50 pm, an INDOT Hoosier Helper pulled up behind me and offered to check my coolant levels. He immediately noticed that they were extremely low and topped them off. He then cleared my check engine codes and told me to start my car up. The car did not show any signs of leaking so he told me I was good to go. I called the store back at 2:07 pm to update them and let them know that I was told I could go. Since then, the coolant levels have been depleting extremely fast and I have taken it to two shops that have confirmed that I need a new engine. Their website states "We strive to deliver a reliable car buying experience you can trust!" I was not sold a reliable car and now cannot trust them. My lawyer and I have tried contacting them to agree on a solution and they have stopped returning our calls. I would like them to replace my vehicle or offer some financial help with the repairs of the defective vehicle they sold me.

  

  Business Response

  Date: 08/28/2024

  We regret to hear that you continue to experience issues with your vehicle. Our records indicate the following:

  On August 7, 2024, we were first informed of a misfire in your vehicle. We promptly scheduled an appointment for August 8, 2024, at 9:30 AM, which you attended. Our inspection revealed that a faulty spark plug was the cause of the misfire, and replacing it resolved the issue at that time.
  On August 15, 2024, at 1:44 PM, we received a call that your vehicle was overheating and had been pulled over on the highway. We immediately arranged for a tow truck to transport your vehicle to our service department. At 1:48 PM, our Service Manager reached out to request your location, and at 1:56 PM, you informed us that ***** Hoosier Helpers were assisting you. By 2:03 PM, our Service Manager confirmed that our tow truck was en route. You then advised that the ***** Hoosier Helper had resolved the overheating issue and you no longer needed our assistance in the matter.
  The next communication from you was on August 21, 2024, stating that you took your vehicle to two different service centers and they both advised you needed a new engine. After discussing your options, you decided to take the vehicle to a service center that specializes in engines and transmissions.
  Now we have received a voicemail threatening legal action and a BBB complaint. 
  We have done the following in an attempt to assist you.
  Not only do we offer protection plans for every vehicle we sell, but we urge all of our customers to invest in this protection. As we explain to our customers, we offer this protection because a vehicle is mechanical and all mechanical items are subject to failure. Not only were these protections offered to this customer and declined, but the customer signed 4 separate documents acknowledging that they understand the vehicle is 100% coverage free and they accept all responsibility if an issue is to arise in the future.
  
  
  When the customer contacted us in regards to the vehicle misfire, we decided to assist in this diagnosis and repair, free of charge. We did this in ********, even though the customer declined the coverage mentioned above. 
  Finally, when the customer came to us with a second issue, we offered to assist out of goodwill yet again, even though she declined all protections we offered and agreed to be responsible for any issues that may arise. The customer declined this offer and chose to allow a third party to diagnose and work on the vehicle.  
  
  In our eyes, we have done everything we could to help this customer. First, we offered options to protect their investment, which were declined. Second, we took care of an issue out of goodwill and even offered to help out a second time. 
  

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** X3 from Indy Auto Man in May 2024 and the paper plates were due to expire July 16, 2024. I am STILL driving on expired plates due the dealership claiming to the *** not accepting the lien release. I only found this out when I went to the *** on July 16, 2024 to get my plates and was told there was nothing on file. There was no communication from Indy Auto Man and when calling up to get information, everyone was quite rude and they kept telling me they would email me a letter stating if I got pulled over, they would pay for the ticket. Never got any such email and then ******, a manager, called me and basically told me if I changed my review on ******* I would get the letter since I had left a negative review. This was on July 17 or 18. This vehicle was bought to be a daily driver and is now sitting in my driveway because it has expired plates on there. I am still having to chase down any word on what is going on and last week was told I should be ok to get my plates but then the person who does this at Indy Auto Man was out on Friday/Saturday and they couldn't verify this. Here is it Wednesday Aug 21 and I've once again had to reach out to them. They got the money from the lender and clearly don't care anymore at this point if I can get my plates and if the lender get the title...which they clearly didn't have when I purchased the vehicle. I paid over $30K for this vehicle and have never had such a terrible experience in my life. Now the car isn't shifting correctly and will need to get into the shop for that. And now I will likely have to pay late fees at the *** which I feel Indy Auto Man should have to pay 100% of

  

  Business Response

  Date: 08/22/2024

  Unfortunately, we are at a standstill until *** and the *** issue a title for this vehicle. Yes, we will definitely cover all late fees associated with titling the vehicle, as we do for any customer that has an issue that is out of their control. We are working diligently to get this completed as soon as possible. Thanks! 

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 *** X3 from Indy Auto Man on 4/2/24.I was told, in writing, that all required maintenance had been performed to the vehicle.After a couple days of driving, the vehicle advised it was due for a brake fluid flush, and that coolant was low.When I contacted the dealership, the first thing I was told was to "reset the computer, because we may have missed it."I asked for proof of service, but after the dealership beating around the **** for about a week, they admitted service had not been performed, and the salesman misspoke.They eventually offered $300 for service to be performed, but the next day they send me a contract binding me to not post negatively about the dealership online, and they are not liable for any future issues.I asked for amendment to agreement, and they denied. They refused to pay for falsely promised services unless I agreed to a contract.I purchased the vehicle under the understanding that it was in a condition it was not truly in, and I wanted them to make it right without any of my own rights being bound though it was their mistake.

  

  Business Response

  Date: 06/18/2024

  We are sorry to hear that ****************** was not taken care of. We are not sure which manager he spoke to, but it is standard procedure for a dealership to offer a service as a goodwill and have a goodwill form signed or agreed to. We are happy to offer some form of monetary compensation for what sounds like something we overlooked, and are still willing to do so.