Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple weeks ago we came to test drive a 2017 Kia **** with ****** miles on it. There was no apparent problem so we wanted to put a deposit to hold the car and they demanded $2000 non-refundable. Came back a few days later to have an inspection done by a mechanic, and the owner was insistent that our deposit was non-refundable. The mechanic noted engine vibration and thought it was due to a bad motor mount. Since the owner insisted our deposit was non-refundable, we were just planning to replace the motor mount because it isn't too expensive. On 3/14, we bought the car for ~$7000. Within 20 miles a check engine light came on. ******** said it was P0304 for misfire on cylinder 4. We called the mechanic who did the inspection to ask why this code didn't show up during the inspection, and he told us that when he did an OBD scan, it indicated that the engine codes had recently been cleared manually with an OBD tool, within the past 100 miles. This means that the operators of Bestseller Auto intentionally cleared the check engine code prior to our test drive and inspection in order to mislead us. We tried to fix the issue by replacing the cylinder 4 spark plug since the owner of Bestseller was very insistent that all sales are final and the car is sold as-is so I figured they wouldn't help. The new spark plug temporarily cleared the code, so we thought it was fine. The next morning the car would not start. We towed it to a mechanic who determined the timing chain failed, likely causing catastrophic damage to the engine. Best case scenario, it needs a new timing chain at $1600, but most likely it needs an entirely new engine. In all likelihood, the operators of bestseller auto were aware that there was a timing issue causing a misfire on cylinder 4, which is why they cleared the code to try and sell the car before the timing chain failed. I called the owner and explained the situation to give him the chance to make this right, and he is flat-out refusing to help at all.

  

  Business Response

  Date: 05/01/2025

  We are writing in response to the complaint filed by Ms. ***** **** regarding the purchase of a 2017 Kia **** (VIN: *****************) from our dealership.
  
  
  Ms. **** visited our lot and selected the above-mentioned vehicle after conducting a personal test drive and arranging for an independent inspection by a mechanic of her choosing. At the time of sale, all required documentation was properly completed and signed, including an As-Is disclosure agreement which clearly states that the vehicle was sold without warranty and that the dealership assumes no liability for mechanical issues following the sale.
  
  
  It is our standard policy to allow and even encourage customers to perform due diligenceincluding inspectionsprior to purchase, and Ms. **** exercised that right. The vehicle was priced fairly and was operating within reasonable expectations for a used car with approximately ****** miles. At no point was any information regarding the vehicles condition misrepresented or concealed by our staff.
  
  
  We have attached the signed sales documentation, including the As-Is acknowledgment, to further demonstrate that the buyer accepted the terms of the sale knowingly and willingly. While we sympathize with Ms. ***** situation, the issues raised occurred after the point of sale and are outside the scope of our responsibility as outlined in the legally binding sales agreement.
  
  
  We respectfully request that this matter be considered resolved from our end, as all due process and proper disclosures were observed during the transaction.
  
  
  Thanks
  
  
  Dele B Oduyemi 

  

  Business Response

  Date: 05/01/2025

  We are writing in response to the complaint filed by Ms. ***** **** regarding the purchase of a 2017 Kia **** (VIN: *****************) from our dealership.
  
  
  Ms. **** visited our lot and selected the above-mentioned vehicle after conducting a personal test drive and arranging for an independent inspection by a mechanic of her choosing. At the time of sale, all required documentation was properly completed and signed, including an As-Is disclosure agreement which clearly states that the vehicle was sold without warranty and that the dealership assumes no liability for mechanical issues following the sale.
  
  
  It is our standard policy to allow and even encourage customers to perform due diligenceincluding inspectionsprior to purchase, and Ms. **** exercised that right. The vehicle was priced fairly and was operating within reasonable expectations for a used car with approximately ****** miles. At no point was any information regarding the vehicles condition misrepresented or concealed by our staff.
  
  
  We have attached the signed sales documentation, including the As-Is acknowledgment, to further demonstrate that the buyer accepted the terms of the sale knowingly and willingly. While we sympathize with Ms. ***** situation, the issues raised occurred after the point of sale and are outside the scope of our responsibility as outlined in the legally binding sales agreement.
  
  
  We respectfully request that this matter be considered resolved from our end, as all due process and proper disclosures were observed during the transaction.
  
  
  Thanks
  
  
  Dele B Oduyemi 

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  They did not contact me personally and never made any attempt to resolve the issue. Please publish that they did not respond to the complaint

  
  Regards,
  
  **** *****

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a car for 5000 from this business and 2 hours after driving the motor locks and it started to smoking so I had to pull over, I call the place I bought the car from and they just said I signed as is and I was too far away, they r now not responding me , the manager send me 300 after which before we thought it was a oil problem so after we found out it was the motor, I would like 1000 back if not more or they buy me a new engine for my car

  

  Business Response

  Date: 03/07/2025

  See attached.