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Find a Location

JR's Services & Recovery, LLC has 1 locations, listed below.

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    Business ProfileforJR's Services & Recovery, LLC

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/20/2023

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Towing

    Roadside Assistance

    Recovery Services

    Motorcycle Towing

    Jump Starts

    Junk Car Towing

    Flatbed Towing

    Towing Near Me

    Products & Services

    oad Transfers, quipment Transport, Towing and Recovery Services

    Business Details

    Location of This Business
    2334 S California St, Indianapolis, IN 46225-2039
    BBB File Opened:
    6/3/2020
    Years in Business:
    6
    Business Started:
    10/23/2017
    Business Incorporated:
    10/23/2017
    Accredited Since:
    1/20/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    12:00 AM - 12:00 PM
    T:
    12:00 AM - 12:00 PM
    W:
    12:00 AM - 12:00 PM
    Th:
    12:00 AM - 12:00 PM
    F:
    12:00 AM - 12:00 PM
    Sa:
    12:00 AM - 12:00 PM
    Su:
    12:00 AM - 12:00 PM
    Business Management
    • Ms. Amber Grimes, Owner
    Contact Information

    Principal

    • Ms. Amber Grimes, Owner

    Customer Contact

    • Ms. Amber Grimes, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/30/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    My car was about to be towed from a family dollar parking lot. It had hooks on it but not on the truck. I was told I had to pay $112 for them to unhook it. I was making calls trying to get someone to cash app me the money. I saw my friend paying $120 and thought she was paying for her car. I didnt know that her car wasnt in that parking lot. I didnt realize she was paying mine. Afterwords she walked away. When my friend on the phone sent money thats when I first noticed that they had already released my car (because they were paid), but I didnt know, and I didnt want to pull off knowing I hadnt paid. I went up to the guy and told him I had the money on cash app, and he took my payment too! Right after I paid my friend calls and thats when I learned what happened. I went back to the guy and explained. He said she only paid for one car, I said I know, because her car wasnt on your list. He drove off. I called the company. They said they would talk to him but cant guarantee Ill get my money back. I waited until they returned. When they returned the guy changed his story and said he gave her her money back, but he didnt, she was already gone. There are cameras in that parking lot. I am reporting the issue to the state attorney general and the better business bureau. If I have cash app email or contact info, I will be happy to include you in all correspondence. The owner told me he would watch the camera on the truck and reach out on Sunday. He did not and still have not. I went back and read reviews and there are multiple complaints calling them thieves, accusing them of being racist as well. I will be filing with the Better Business Bureau and anyone else who will listen, watch parking lot camera footage or anything. I will send a copy of this correspondence to the owner and posting on every social media site I can find. I want them brought to justice and I want consumers aware of their business practices. Of $232 I am due a refund of $120.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jamie R

    5 stars

    01/14/2023

    Very pleased with the towing services JR's Services & Recovery provided me in such a stressful situation. From the time they answered my phone call, to the time they had a driver onsite to tow my car. They took the stress off me and by the end of the service I was smiling. Great job JR's.

    Local BBB

    BBB Serving Central Indiana

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